System Support Engineer
Abu Dhabi National Chemical Company (ChemaWEyaat)
Total years of experience :17 years, 11 Months
Duties
Trouble shooting, administration and support of Windows 2008, 2012 Server and MS Exchange 2010 on Dell EqualLogic and Compellent Storage at all levels.
Responsible Active Directory, DNS, DHCP, File Servers & Print Servers.
Assists in Maintaining of Virtualized servers HyperV.
Responsible RT Help Desk Tracking System, ensuring SLA’s are being met as per ITIL standards & delivers reports on case information to management.
Responsible for executing and monitoring IT operational procedures, including; reviewing logs, automated tasks, and Implementation of information systems policies.
Ensuring and complying with company IT Security Policy.
Manages Email Spam Filter using Barracuda appliance.
Providing IT budget by obtaining competitive prices from suppliers to ensure cost effectiveness.
Provide administrative functions such as IT equipment inventory support (Asset Management) and ordering as per IT audit requests.
Evaluates and prioritizes incoming Help Desk requests based on SLA & ensuring users receive resolution within a reasonable time frame.
Manages and monitors Network/Internet Traffic using Watch Guard Firewall / Nagios Tool to ensure smooth traffic.
Importing and exporting Backup Tapes from robotic tape silos, filing and inventorying tapes, preparing these media for shipping, updating appropriate records for tape movement .
Responsible for resolving issues with PCs, Laptops, mobile devices, MFP/Printers, AV conferencing system & Access Control System & Cisco IP Telephony (CUCM).
Diagnosis of Desktop Applications, Network & Infrastructure issues.
Monitors the internal control system to ensure that appropriate access levels are maintained.
Manages and supports Mac & Windows OS, Microsoft Office 2010, 2013 and any other authorized desktop applications like SAP, SharePoint at user level.
Insures Antivirus and Antimalware protection on all End-User Devices as applicable.
Coordinate with Vendors on Hardware/Software issues and remain up to date on current technologies.
Liaise with ISP providers over Internet & Lease Line connectivity issues.
Duties
• Trouble shooting, administration and support of Windows 2003 & 2008
Server and MS Exchange 2007 on IBM Rack Servers, Blade Servers & SAN at all
levels.
• Maintain the balance of user’s in Active Directory.
• Management of Eset NOD32 Antivirus Corporate Edition & deployment to clients.
• Assists in Maintaining of Virtualized servers.
• Support for BlackBerry BES Installation & maintaining users.
• Managing the internet filter Websense & email spam filter Barracuda.
• Configure and maintain Cisco WAP.
• Liaising with local IT vendors and ETISALAT (local service provider) and providing various
• Maintain timely backup of important data and management resources.
• Install, upgrade, support and troubleshoot Windows XP, 7, 8 & 10, Microsoft
Office 2010 and office 365 and any other authorized desktop applications.
• Supporting a multi-site (Bahrain, Qatar and Abu-Dhabi) IT infrastructure of at least 100 employees.
• Support more than 350 user’s on application like Insurance software’s Outlook 2010, Eset.
• Reporting to CIO.
Projects
• Played an integral role in configuring up all IT hardware/software levels, due to relocation of office.
• Migration of Server 2003 & Exchange 2003 to Server 2008 & Exchange 2007.
• Removal of Symantec Antivirus & Deployment of NOD32 ESET Antivirus
Management/Client software’s to different geographical branches.
Duties
• Outsourced to Dubai Islamic Bank (300 user’s) providing support for IT
hardware, software and networks.
• Trouble shooting, administration and support of Windows 2003 Server and
MS Exchange on IBM Servers at all levels.
• Maintain the balance of user’s in Active Directory 2003.
• Maintaining CA Brightstore Backup for daily, weekly & monthly backups.
• Supported migration of Symantec Antivirus Corporate Edition to Endpoint version & deployment of antivirus to clients.
• Secure remote access network (RSA) connection using PC anywhere.
• Installation of processors and RAM on IBM servers.
• Provide support for laptops and printers.
Duties
Optimum trouble shooting and problem solving abilities developed.
Providing support of IT hardware, software and networks.
Duties
Installation, trouble shooting and support of Windows 2003 Server and MS Exchange on DELL hardware at all levels.
Providing support of IT hardware’s like printers, scanners etc, software and networks.
Optimum trouble shooting and problem solving abilities developed.
Bachelor Of Engineering in Computer-Science Anjuman Engineering College -India
3rd to 12th High school