firthous Abdul Majeed, HR Officer

firthous Abdul Majeed

HR Officer

Retaj

Location
Qatar - Doha
Education
High school or equivalent, Arts
Experience
12 years, 11 Months

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Work Experience

Total years of experience :12 years, 11 Months

HR Officer at Retaj
  • Qatar
  • September 2004 to July 2017

recruiting, training and developing staff
making sure that staff get paid correctly and on time
pensions and benefits administration
approving job descriptions and advertisements
looking after the health, safety and welfare of all employees
organising staff training sessions and activities
monitoring staff performance and attendance
advising line managers and other employees on employment law and the employer's own employment policies and procedures
ensuring candidates have the right to work at the organisation
negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives.

Customer Service at Doh
  • Qatar
  • September 2004 to January 2012

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new
product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Served as the main liaison between customers, management and sales team.
Directed calls to appropriate individuals and departments.

Education

High school or equivalent, Arts
  • at Polonnaruwa Muslim Central College
  • January 2001

:

Specialties & Skills

HR Policies
Customer Service
ADMINISTRACIÓN DE BENEFICIOS
CLOSING
COMMUNICATION SKILLS
CREATIVAS PARA RESOLVER PROBLEMAS
CUSTOMER RELATIONS
HUMAN RESOURCES
MARKETING
MICROSOFT WINDOWS
TELEPHONE SKILLS

Languages

Arabic
Expert
English
Expert
Hindi
Expert

Memberships

Paradise Sports Club
  • Adviser
  • January 1999

Training and Certifications

Leadership Training (Training)
Training Institute:
IIIT
Date Attended:
February 2001
Duration:
72 hours

Hobbies

  • Playing musical instruments
    Reading Books Surfing Internet