Service Production Manager, Capacity Hardware & Configuration Manager
Steria
Total years of experience :21 years, 11 Months
1. Service Management of Steria Shared infrastructure (4 Datacentres, 40 clients, 9 000 servers and 15 000 infrastructures CI / 250 000 users)
Regional Change Advisory Board Leader for French & Poland areas.
Follow up of OLA & SLA, Billing, Incident, Change & Problem Management.
2. Leader of Configuration Management Team (40 French & International clients).
Member of Support & Risk Management Council.
Ramp up and change conduct of service asset & configuration management for all the production & service lines units across French area.
Industrialization, processes reviews & implementation, trainings.
Hardware capacity planning, hardware maintenance sub-contractors management.
3. Projects & Task forces:
Datacentres audits, compliancy management & relocate to new Tier IV Datacentres.
Red Hat, Microsoft, Vmware, Oracle licenses audits & compliancy campaigns.
Improvement of IT Service Management Strategy
Ramp up IT Quality Assurance,
Integration of ITIL Framework
Integration of COBIT
Deployment of Incident, Change, Problem, Service request, Knowledge, Asset & Configuration Management.
Enhancement of Development methods
Test case scenario development and management.
1. Service Management
- Incident, Problem, Change Management
- Infrastructure Consolidation & Refresh Project Owner
2. Configuration & Hardware Capacity Management
- HP uCMDB Modeling, Business and Functional Requirements.
- HP Service Manager Request Catalog Design
- Hardware Maintenance Sub-contractors Management
3. Backup Compliancy Project Manager. Scope 2500 Servers.
24 banking production centers and 1 datacentre in-sourcing project management.
- WAFS Filecaching Solution Engineer
Capacity Planning, Solution Deployment and Transition, Support model definition, 3rd Level Support.
- Support for EMEA project owners
Functional analysis of 160 sites
- Network Consultant (BT - Verizon Transition)
Capacity Planning, Cisco Routers Network Configuration and provisioning of 478 sites in EMEA and CANLA.
1. Honeywell ITG Europe outsourcing transition
Monitoring Transition team, skill transfer, documentation and support.(LAN/WAN, Oracle, SAP, NT4/2000, HP UX, IBM AIX, EDI...)
2. Microsoft System's Administrator Honeywell Security Team
- Industrialization of Security Tools deployment.
- Antivirus Management over EMEA
- User & Server Naming Convention Hardening
- Level 2 Support for EMEA OSS.
Range of support skills:
(LAN, WAN, SAP, EDI, MS NT4/2000, HP UC, IBM AIX, Oracle)
- Training of IBM Helpdesk supporters during outsourcing transition.
Microsoft Systems admnistration and support
IT Headquaters LAN/WAN migration during transition phase to GFI outsourcer.
Bsc of Internet & Multimedia Development. Development: PHP, MySQL, HTML, Javascript, Perl. Design: Adobe Photosphop & Illustrator, Macromedia Flash, Quark Express Advertising, Marketing, Project Management System & Network Administration Major.
