Andrea Vili

HEAD WAITRESS
(TAVERN PUB) Sept 2013 - April 2011
Sheraton Abu Dhabi Hotel and Resorts

Duties and Responsibilities
• Report to the Bar Manager and keep an open communication about any problems, concerns or just the general operation of the bar.
• Responsible for overall layout, hygiene and cleanliness of the bar area.
• Supervising the staff's work during service to ensure they are following all procedure and meeting bar standards.
• Scheduling staff's shifts & offer moral support where it is needed.

CAPTAIN
(ZENITH CLUB) March 2011 - November 2009
Sheraton Abu Dhabi Hotel and Resorts

Duties and Responsibilities
• Oversees the waitress and waiters that assigned to my shift.
• Train new staff on a variety of subject such as facility policies, processes for serving costumers and any other corporate initiatives.
• Acting as a liaison between kitchen and staffs throughout the course of a shift.

WAITRESS
(CLUB LOUNGE) October 2009 - May 2006
Sheraton Abu Dhabi Hotel and Resorts

Duties and Responsibilities
• Deliver excellent Service at all times
• Serve and present beverages, quickly and efficiency meeting our standards
• Keep up to date with current promotions and new products
• Speak to the customers to make sure they are happy and satisfied with their meals
• Maintaining personal knowledge by completing in house training and workbooks

SALES REPRESENTATIVE
(SM DEPARTMENT STORE) March 2006-July 2003
SM North Edsa, Philippines

Duties and Responsibilities
• Excellent communication skills verbal and written
• Excellent knowledge of the market conditions to aid sales
• Good contacts for creating sales
• Good after sales services as this is the quality that guarantees repeat customers
• Complete knowledge of the product and service
• Having ability to meet targets
• Ability to work even at odd hours
• Report the correct information to the company

TRAININGS AND SEMINARS ATTENDED:
• Personal Hygiene and Telephone Techniques (Sheraton Abu Dhabi, UAE)
• Essential Food and Safety Training, (HACCP)
• ERT (Emergency Response Team) Fire Training
• Team Building, Customer Service and Up selling
• Business Communications
• First Aide Training CPR (Al noor Hospital Abu Dhabi, UAE)