Florian Francis

Used role plays, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Extensively trained new and existing employees.
Conducted one-on-one tutoring sessions for new employees.
Used a variety of assessment tools and strategies to improve instruction methods. Worked with an average of 20 participants per class.

Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Conducted orientation sessions and organized on-the-job training for new hires.
Selected and assigned instructors to conduct specific training programs. Tested all training software and hardware prior to the training program.

Communicated all learning and performance objectives, schedules and training assessments to upper management.
Alternated training methods if the expected improvements were not reached.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Selected and assigned instructors to conduct training seminars.
Created an online training program to be used during video training conferences.
Organized training for one hundred new employees on Quarterly basis.
Supervised and coordinated activities for Assistant Managers and Operational Managers during annual training seminars.

Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Oversaw implementation of application developments.
Provided after-hours support for applications and project efforts when needed.
Trained end-users in Self-storage application.
Coordinated ongoing technical training and personal development classes for staff members.
Developed surveys to identify training needs based on projected production processes and changes.

Conducted orientation sessions and organized on-the-job training for new hires.
Managed all exempt employee coaching, training and performance improvement actions.
To restore a normal service at the earliest and to minimize the impact on business operations by maintaining SLA.

Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Built and provided basic end-user troubleshooting and desktop support on Hospitality systems.
Participated in various incentive programs and contests designed to support achievement of production goals.
Created an online training program to be used during video training conferences. Assumed ownership of all training program initiatives.