Hotel Operations Manager
Cassells Al Barsha Hotel
Total years of experience :28 years, 9 Months
Ability to develop the functionality of operations & long-term relationships. Observe the market & main competitor. Create sales targets depending on the title of events. Focus on the company's targets for sales & profit by professional ways and sharing with a concerned working team and fostering mutually beneficial relationships.
• Consider methods for improving management performance • Gain insights into the successful implementation of teams • Study the techniques for strategic planning and execution • Develop negotiation skills • Examine the application of management best practices and improve management and leadership skills • Analyse the Baldrige award criteria for excellence • Gather and define correctly the client’s requirements •etc
Courses with certificates : Essential skills for Leadership & Management **Time management **Negotiation Skills **Strategic Thinking & Planning **Leadership Program **Customer Quality Service 1. Develop self-awareness 2. Understand cultural stereotypes 3. Increase self-assurance 4. Look at a bigger picture 5. Create a vision and be able to sell it 6. Develop a global mindset 7. Gain and offer supports 8. Build effective communication skills 9. Search for and utilize available resources 10. Create appropriate motivational techniques 11. Take social responsibility seriously
Management hotel industries Study High quality service Communication Skills Customer Quality Service & Focus Departmental Trainer Effective Leadership Food Safety & Hygiene 1 Front of House Selling My Guest, My Customer Personal Selling Sell & Up-sell Training plan Service Excellence
** Hospitality ** Customer service ** handling guest complain, ** Telephone skills, ** Motivation, ** Empowerment, ** Solving problem, ** 7 Habits of Highly Effective People, ** F&B service standard, ** Essential skills for supervisors & Managers.
Effective communication is a sum of several important parts, Communication is the act of thinking about what we wish to say before uttering words, organizing the thoughts we wish others to hear and discuss so they will result in an appropriate action Conversation is an exchange of words, while communication is the transformation of thoughts and words into meaningful action. Conversation typically involves what you wish to share with another; communication focuses more on what you wish to accomplish..
Establish and carry out departmental or organizational goals, policies and procedures Direct and oversee an organization’s financial and budgetary activities Manage general activities related to making products and providing services Innovate by applying new technologies in the workplace Consult with other executives, staff and board members about operations Negotiate or approve contracts and agreements Appoint department heads and managers Analyze financial statements, sales reports and other performance indicators Identify places to cut costs and to improve performance, policies and programs and many more
