Bayt.com
Fouad Adel, Technical Support Engineer

Fouad Adel

Technical Support Engineer

Bee

Location
Egypt - Cairo
Education
Diploma, Computer Science
Experience
9 years, 8 Months

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Work Experience

Total years of experience :9 years, 8 Months

Technical Support Engineer at Bee
  • Egypt - Cairo
  • My current job since April 2015

•Responsible for diagnosing& resolving hardware, software & end user’s problems.

•Developing the infrastructure and systems to meet the company’s needs.

•Working within a TCP/IP network environment, Ethernet Involved in the rollout of software updates and patches.

•Configuring and managing backup & restore procedures.

•Maintaining a wide range of computer hardware and software programmer.

•Monitoring Status of SST machine and stick with SLA down time.

•Deploying new hardware, backups & evaluating new software & security risks.

System Admin at Elite
  • Egypt - Cairo
  • My current job since April 2017

·Provide technical support for both hardware and software issues our users encounter
·Manage the configuration and operation of client-based computer operating systems
·Monitor the system daily and respond immediately to security or usability concerns
·Create and verify backups of data
·Upgrade systems and processes as required for enhanced functionality and security issue resolution
·Administrate infrastructure, including firewalls, databases, malware protection software and other processes
·Review application logs
·Install and test computer-related equipment.

Help Disk at Creation Group For real State
  • Egypt - Cairo
  • September 2014 to April 2015

•Installation and maintenance of all systems.

•Configuration and troubleshooting of server and desktop hardware.

•Providing advice on selection and purchase of IT equipment.

•Maintaining maximum availability of supported services for users.

•Obtaining quotes for supply of goods and services from suppliers.

•Designing, implementing and managing Active Directory.

•Ensure adequate antivirus protection & solutions are maintained and updated. Identify and recommending improvements for E-mail applications & Web page development.

•Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2007 and 2010, Windows Server, Small Business Server 2003/2008, Active Directory management, Windows Mobile, Backup products, Antivirus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

•Firewall Configuration & Administration.

Education

Diploma, Computer Science
  • at Arab Academy for Science, Technology and Maritime Transport
  • April 2017

Network Infrastructure and Linux OS Professional Diploma

Bachelor's degree, Information System
  • at THE HIGHER INSTITUTE FOR ADVANCED STUDIES & COMPUTER
  • September 2012

1- C++ 2- V.S 3- SQL

Specialties & Skills

IT Technical Support
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TCPIP
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Security
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Firewall Administration
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PC Networking
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FireWall
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Linux
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Voip
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VPN
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Windows 7
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Help Disk
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Network
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Languages

English
Expert

Training and Certifications

CCNA Security (Certificate)
Date Attended:
April 2017
Network Infrastructure and Linux OS Professional Diploma (Training)
Training Institute:
ARAB ACADEMY FOR SCIENCE, TECHNOLOGY AND MARITIME TRANSPORT
Date Attended:
September 2016
Duration:
700 hours
CCNP R&S (Certificate)
Date Attended:
April 2017
MCITP (Certificate)
Date Attended:
October 2012
Wireless (Certificate)
Date Attended:
December 2016
Linux Administration 1,2 (Certificate)
Date Attended:
November 2016
CCNP T-Shoot (Certificate)
Date Attended:
February 2017
CCNA VOIP (Certificate)
Date Attended:
February 2017
CEH (Certificate)
Date Attended:
December 2016
CCNA Routing & Switching (Certificate)
Date Attended:
January 2017

Hobbies

  • Reading