Sales Consultant
Gargash Enterprises
Total des années d'expérience :18 years, 7 Mois
-Understanding Mercedes Benz automobiles by learning their technical features, advantages, and benefits to the end user.
-Comparing and contrasting competitive models by studying their characteristics to be able to answer all customers’ inquiries.
-Prospecting and bringing in new potential buyers through phone, Email, and Social Media.
-Developing buyers by maintaining rapport with previous customers, inviting new prospects, responding to all sorts of inquiries, and promoting all Sales Campaigns.
-Demonstrating Vehicles by explaining characteristics, abilities, and features and by involving prospective buyers in Test-Drives.
-Qualifying buyers by understanding listening to their needs and requirements, and matching these requirements with available models.
-Promoting and explaining value adding products such as warranty extensions, financing and insurance, window tinting, smart repair products, and integrated service packages.
-Maintaining solid relationship with finance and insurance institutes to ensure smooth and quick services.
-Closing Sales by meeting the buyers’ requirements, overcoming objections, negotiating prices, collecting payments, liaising with banks, and delivering vehicles.
-Taking care of Pre-delivery inspections, handing over of vehicles, registration, as well as after sales services.
-Helping the management by meeting my monthly sales target, completing reports, and actively engaging in day-to-day meetings to give out status of sales and ideas.
• Responsible for assisting in the retail management of the Security business department.
• Handling managerial issues related to Surveillance IP and analog cameras.
• Resolved technical issues related to the mentioned field.
• Management of price lists and purchase orders of products.
• Assisted customers in finding the best solutions for their problems.
• Assisted technicians and supervised project sites.
• Involved in technical installation of security and IP cameras.
• Coordinate with suppliers abroad concerning the purchase orders of products.
• Participated in new showroom opening of “AV Nation” in Aoukar - Lebanon.
• Greeted and interacted with customers in a friendly and professional manner, assisting them with their needs quickly and efficiently to increase units per transaction.
• Handled cash, credit, and debit transactions on a daily basis and reconciled till with no unresolved discrepancies.
• Assisted in training new clerks and promoted teamwork of all employees in department.
• Supervised co-workers in department to ensure optimal performance.
• Conducted inventory check to ensure all products were accounted for.
• Received new product shipments, ensured invoices matched shipments and shelved new.
• Responsible for pricing, product transfer between branches and facilitated returns to vendors for defective products.
• Completed daily sales report in order to ensure consistent availability of all products.
• Managed Pre-opening and opening of new branch in Beirut souks.
• Managed incoming and outgoing goods via data entry.
• Managed warehouse and Purchase orders.
• Responsible for management of Sony products in the electronics department.
• Handled transfer of products between branches and stock management.
• Resolved complex customer issues with a high degree of efficiency.
• Followed up with customers on orders to ensure satisfaction.
• Assisted customers in finding the product that best suited their needs, utilizing product knowledge to sell the items.
• Responsible for data entry, updating and maintaining information in computer system.
• Stock management.
• Processed all cash and credit transactions with a high degree of efficiency
• B.S. in (Business Management) American University of Science and Technology, Lebanon, An affiliate to the State University of New York, New York, USA.