Senior Supervisor
Orange
Total years of experience :15 years, 3 Months
Technical compliants handling
Order management migration (Siebel)
Objective: Initiative to upgrade order management systems to be able to manage the customer information and requests over the two provided products (Fixed &
Call Center - DSL, Customer Care,
TEAM LEADER,
EG
•Handle customers’ inquiries concern services, billing, and inquisitions etc. providing accurate and full information according to the contact center guidelines.
•Resolve customers’ complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams.
•Acquire customers’ orders and create opportunities for up-selling and cross selling (where applicable) to maximize company revenue.
•Handle effectively the needs of the customers and enhance standards of quality for the service offered and to increase customer satisfaction.
•Provide expert trouble resolution for escalated problems.
•Communicate effectively via email and over the phone with internal & external clients.
Conduct a face to face meeting with both potential and existing companies.
•Responsible for offering the best possible customer experience as well as hands-on explanation of any new or updated services.
Gouha Chains for