Fouad Yakzan

 I have been working in Flow since 2015, started as storefront manager at IKEA store (6 months), I was responsible for controlling all customers’ delivery & assembly issues, setting dates, and following up damaged items.
 Then I transferred as troubleshooting team manager at Flow HUB (4 months), I was responsible for visiting the customers’ homes and take any damage items that the customer requested and replace it from IKEA store.
 Then I have been nominated to control the fleet department at Flow HUB (3 months)

 Coaching & developing a multi-natural management team of 12 people.
 Weekly Training Sessions for 30 Sales associates.
 Control stock management with Sr. Merchandisers.
 Define H&M visual standards with Country visual manager
 Ensure excellent customer service delivery
 Using Al-Shaya Audit Control Systems
 Store cash management systems control
manager at West Elm furniture brand

 I Started as Customer Accounts Leader, I was responsible for controlling customer accounts and shipments worldwide.
 I was managing a team of 6 employees, their job was to make new contracts with new companies to handle the shipments.

 Started as customer service leader, supporting and solving services for customer’s issues.
 Then got promoted to mentioned title and was nominated as Area Leader for 6 month, in the order section.

 Organizing office workflow
 Manage the Daily briefing MEMO
 Coordinate assignments with employees
 Handle all corporate’s deals and contract