francois Choufany

Corporate Sales Executive at Touch Lebanon

• Lebanon - Beirut
• My current job since June 2019

Forcast market opportunities and target markets.
- Survey markets, evaluate prospects, detect opportunities, meet sales objective.
- Screen and evaluate requests from corporate partners.
- Handle client’s issues and matters.
- Coordinate with different units according to tasks.

Call Center Supervisor at Allo Taxi Center

• Lebanon - Beirut
• October 2017 to September 2019

Taking calls as an agent and book taxi for individuals and corporate accounts
•Tracking drivers location, and inform him about the shortest way to get to customer.
•Communicate with customer in case of lateness.
•Assure taxi drivers for airport shuttles.
-handling customers Email and Chats.

Corporate Sales at Zain

• Lebanon - Beirut
• January 2018 to June 2019

MTC Touch (

Customer Service at MTC Touch

• United States
• January 2014 to January 2018

Maintaining a positive, empathetic and professional attitude toward customers at all times.
•Responding promptly to customer inquiries.
•Communicating with customers through various channels.
•Acknowledging and resolving customer complaints.
•Processing orders, forms, applications, and requests.
•Keeping records of customer interactions, transactions, comments and complaints.
•Communicating and coordinating with colleagues as necessary.
•Providing feedback on the efficiency of the customer service process.
•Managing a team of junior customer service representatives.
•Ensure customer satisfaction and provide professional customer support.

Social Media Agent at NAMSHI

• United Arab Emirates
• March 2015 to April 2016

Responsible of handling customer requests through online channels.
•Tracking customer orders, and follow up with the delivery company.

Call Center Agent at MTC Touch

• Lebanon
• August 2014 to August 2014

Zain Group), Beirut
•Managing large amounts of inbound and outbound calls in a timely manner.
•Obtaining client information by answering telephone calls; interviewing clients; verifying information.
•Establishing policies by entering client information and confirming pricing.
•Explaining procedures, answering questions and providing information to the clients.
•Maintaining communication equipment by reporting problems.
•Improving quality results by adhering to standards and guidelines; recommending improved procedures.
•Update job knowledge by studying new product descriptions; participating in educational opportunities.
•Keeping records of all conversations in our call center database in a comprehensible way

Shadow Teacher at Lebanese Evangelical School

• Lebanon
• September 2010 to July 2011

Beirut
•educational assistant responsible directly of child with special needs during his elementary school years

Shadow Teacher

• September 2010 to June 2011