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Isaie  Rwigema, District Sales Lead

Isaie Rwigema

District Sales Lead·EarthEnable Ltd

Rwanda

Bachelor's degree, Management

Work experience

Total years of experience: 5 years, 2 months

District Sales Lead

January 2025 - Present

EarthEnable Ltd

Kigali, Rwanda

January 2025 - Present

Spearheaded all sales activities and increased annual revenue by 60%
• Resolve operational challenges impacting district sales performance by 55%
• Utilize communication, leadership, and MS Office tools in daily operations

Company industry:
Sales Outsourcing

Call Center Operator (Merchant Agent)

May 2022 - November 2025

Invisible Technologies Inc.

Kigali, Rwanda

May 2022 - November 2025

• Conducted merchant outreach to clients and increased number of served clients
by 60%
• Followed up on feedback from customers and promoted business services
• Marketed new product promotions to business clients and raised company
awareness up to 20%
• Managed and updated customer data accurately using Microsoft Excel.
• Applied communication and customer support skills to build relationships

Company industry:
IT Services

Online Proctor and Virtual Customer Support

January 2021 - January 2022

Worldwide E-Learning Campus (Pearson VUE Inc.)

Kigali, Rwanda

January 2021 - January 2022

• Made and received inbound and outbound customer service calls
• Responded to customer inquiries via phone and email
• Used Google Sheets and MS Excel for data reporting and task tracking
• Demonstrated multitasking, attention to detail, and tech proficiency

Company industry:
IT Services

Education

Southern New Hampshire University

August 2023

August 2023

Bachelor's degree, Management

Rwanda

Apapen Secondary School

January 2011

January 2011

High school or equivalent, Arts And Languages

Rwanda

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
Sales
Intermediate
Sales
Intermediate
Management
Intermediate
Management
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PATIENCE
Intermediate
PATIENCE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
PUNCTUALITY
Intermediate
PUNCTUALITY
Intermediate
RESOURCEFULNESS
Intermediate
RESOURCEFULNESS
Intermediate

Languages

English
Beginner
French
Beginner