Total Years of Experience: 19 Years, 11 Months
July 2017
To Present
Senior Sales - Retail
at DHL Express
Location :
United Arab Emirates - Dubai
● Enhances sales staff performance and competence by planning delivery of solutions; provides guidance for new team members and teaching improved processes.
● Keeps the Team Supervisor informed by submitting activity and reports; such as weekly reports, work plans and monthly analyses.
● Achieves and exceeds goal through sales strategies, gaining new customers and maintaining and building
productive long-term relationships with the existing ones.
● Keeps the Team Supervisor informed by submitting activity and reports; such as weekly reports, work plans and monthly analyses.
● Achieves and exceeds goal through sales strategies, gaining new customers and maintaining and building
productive long-term relationships with the existing ones.
January 2016
To June 2017
Telesales Executive
at DHL Express
Location :
United Arab Emirates - Dubai
● Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the
company to maintain existing DHL sales revenue as customers continue to trade
● Probe, question and understand completely customers’ needs and requirements to understand where DHL’s service offering can add value to the their business
● Identify, negotiate and persuade potential and existing customers to maximize their use of DHL’s services to generate additional sales revenue.
● Take ownership of service failures and ensure the correct person resolves the issue so that all customer
complaints and problems are handled quickly and efficiently.
company to maintain existing DHL sales revenue as customers continue to trade
● Probe, question and understand completely customers’ needs and requirements to understand where DHL’s service offering can add value to the their business
● Identify, negotiate and persuade potential and existing customers to maximize their use of DHL’s services to generate additional sales revenue.
● Take ownership of service failures and ensure the correct person resolves the issue so that all customer
complaints and problems are handled quickly and efficiently.
December 2007
To December 2015
Service Point Advisor
at DHL Express
Location :
United Arab Emirates - Dubai
● Acts as an ambassador for DHL at all times and attends to customer needs in a proactive, professional, friendly and courteous manner.
● Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect waybills thus offering DHL’s most suitable service to the customer
● Promote and sell DHL’s value-added services such as Insurance, Import Express and Time Definite Deliveries and participate actively in the Sales Lead program to contribute to the country revenue
● Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit
● Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders
● Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day.
● Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect waybills thus offering DHL’s most suitable service to the customer
● Promote and sell DHL’s value-added services such as Insurance, Import Express and Time Definite Deliveries and participate actively in the Sales Lead program to contribute to the country revenue
● Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit
● Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders
● Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day.
February 2004
To September 2007
Senior Rental Sales Agent
at FAST Rent a Car
Location :
United Arab Emirates
●Front-line airport customer service.
●Handles airport limo-style transfers for first/business class passenger of BA, AF/KLM, EY, MH and
guests from travel agencies.
●In charge of car rentals, online bookings, phone queries, daily bank reports.
●Deals and resolves customer complaints.
●Handles airport limo-style transfers for first/business class passenger of BA, AF/KLM, EY, MH and
guests from travel agencies.
●In charge of car rentals, online bookings, phone queries, daily bank reports.
●Deals and resolves customer complaints.
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