Audi Service Manager
SAMACO
Total years of experience :21 years, 7 Months
Main Responsibilities:
• Monitor daily processes, analyze the reports & figures, compare the workshop KPI’s with region benchmarks
• Create short term & long-term action Plans & Implement necessary improvement measures to achieve best possible financial & operational results out of available resources.
• Evaluate dealer facility & performance according to Audi standards and make necessary actions to achieve standard performance requirements
Achievements :
- Achieved highest CSS results for Jul 2013, for Khobar dealer since opening reaching the Top 20 scores for the region
- Over achieved the labor sales target for 3rd & 4th Quarter
Managing two important departments within after sales, Technical support department and training department
• Responsible for all technical related projects, tasks, analysis, reports, investigations, and support all sales and after sales departments in technical and training requirements
•Supporting service & customer care departments to handle customer complaints.
• Ordering necessary special tools and equipments to guarantee high standard quality level of service & repairs
• Planning and follow up annual internal and external training plans and contests.
• Participate Training theoretical and practical sessions in all dealers.
• Conducting technical & Training surveys and analyzing results, creating and following up action plans
Partner by 50% of capital investment
- Enlarged business investment of sales and after sales activities of the Marine equipments, parts, and services,
- Supervised maintnance team
- Arranged spare parts stock relavent to seasonal demand
- Maintained service and supply contracts with fleet customers
• Developed through different positions within Toyota after sales department, ( technician, service advisor, team leader, supervisor, Quick service manager ), trained to service customers and handle their complaints professionally, trained to repair vehicles according to manufacturer standards, trained on the art of Toyota management that depends on SOPs, KPI’s, and practical and creative action plans, succeeded to complete all tasks assigned to me during my 3 years work period, rewarded as best service advisor, over-achieved the targets set by top management.
• Train new technicians to repair and maintain water vehicles engines
• Responsible to follow and apply repair job orders set by my partner.
• Arranging parts order according to seasonal demand
• Improve quality of service & applying new ideas that kept and improve the company reputation customer loyalty