جمال حسني

Regional service manager, western region .
Dealership and Distributor of JCB machines, KOHLER GENERATORS, DRESSTABOLDOZER, SOOSAN BREAKERS.
Managing all the service activities either on field or workshop.
Reporting the warranty claims to the supplier OEM

Following the operation for the rental trucks cross the western region for nearly 200 rental trucks.

Rental Workshop manager, central region .
CAT dealership and Distributor.
Workshop Manager (Rental Division). Riyadh

• Ensuring well maintenance repair and smooth operation for more than 500 different units in central region(All types of CAT Machines and Generators, FG Wilson Generators, JLG man lift, IR/DOOSAN compressors, TEREX and LOCATELLI Cranes, TEREX and ALLMAND tower lights, MILLER welding machines ) on workshop yard and customer site.
• Evaluated team and shop activities to uncover issues and develop improvement plans.
• Motivated workshop staff to consistently exceed individual objectives through coaching and training, boosting productivity by 90%.
• Improved preventative maintenance strategy, reducing the rental breakdowns units by 97%.
• Facilitated smooth workshop operations, ensuring accurate recording of all activities in SAP..
• Ensured customer satisfaction by evaluating breakdowns and implementing appropriate action, guaranteeing 24/7 service cover.
• Revamped policies and procedures to meet changing needs, as well as improve operational performance, quality and efficiency of workshop.
• Followed and imposed health and safety regulations, cutting accidents.
• Maintained vehicles to comply with documented service requirements, guaranteeing roadworthiness and regulatory compliance at all times.
• Maintained and monitored budget anticipating possible variations, consistently meeting budget goals.
• Aligned goals of independent teams by organizing weekly meeting and translating concepts across disciplines.
• Conducted risk assessments for live performances to prevent fires, ensuring venues were fire safety compliant.
• Organized team-building social events, strengthening work relationships, trust and communication, raising job satisfaction rate.
Subordinators:
• 20 technicians (8 Field & 12 W/S)
• 2 Service admin.
• 2 Supervisors.

Field service engineering, troubleshooting and repair all CAT machines and Generators.