Ganesan Ramesh

• Perform individual audits / periodic review programs forming part of the annual audit plan and any other special assignments given from time to time
• Prepare audit program for the entity to be audited considering policy manuals, risk scores, previous report and response along with the changes in the operational procedures if any
• Ensure that all required audit procedures in the audit program, are performed in sufficient detail to achieve the audit objectives
• Verify and validate the information gathered (through data extraction using SQL) to identify any existing or potential problems or weaknesses in the system of internal controls
• Identify the possible causes or contributing factors related to the problems observed and suggest controls to mitigate the problems
• Evaluate the existing preventive / corrective / detective controls and recommend for improvement s
• Recommend and evaluate fraud threads for early warning signals (EWS)
• Maintain work-papers and files for all audits performed in a systematic manner, ensuring that audit findings are duly supported by and cross-referenced to supporting documents
• Preparation of draft report with audit observations/findings & recommendation of suggestive actions based on the audit findings
• Evaluation of the client responses received for the draft report and rating the risks based on the audit manual
• Attend to all supplementary and related functions to the above and any other jobs entrusted from time to time by Management
• Assist chief internal auditor in areas pertaining to audit planning, follow up and liaison of external auditors

• Managing a voluminous branch to meet the operational deliverables with a team of six executives.
• Ensuring business parameters in Underwriting, Cashiering, Customer Service, Branch operations related activities & Distribution operations.
• Adherence of SOP (Std Operating Procedures) and OPC (One point contact) for Zone and H.O in Operations/Audit related matters
• Over all administration including facilities and infrastructure support, and day to day core operations management of the branch
• 1st Level Escalation authority for internal / external complaints
• Ensuring regulatory parameters in KYC (know your customer), AML (anti money laundering) and statutory guidelines at New business & servicing stage
• Management of branch SLA’s (Service level agreement), Internal audit, Compliance audit, Facilities audit, DOPS audit and Quality audit related reviews.
• Conducting shadow audits for the medical empanelment as per the underwriting policy in force
• Handling of distribution / compensation issues of channel partners
• Imparting training to sales force on underwriting basics and KYC & AML
• Vendor management including prospecting, AMC (Annual Maintenance contract) formation, payment follow ups and branch budgeting & review
• Maintenance of FAR (Fixed assets register), Statutory books and branch records in 5’s enabled environment.
• Managing a team in terms of Goal Setting, Periodic performance appraisal, Merit recommendations and rating of KPI (Key performance indicators)

• Handling a team of 4 executives in delivering daily operations function.
• Ensuring satisfactory ratings in Internal / Quality audits at branch level
• Branch underwriter for lives with sum assured limit of Rs.10 lakhs (Non Med & Medical).
• Adherence of KYC & AML guidelines
• Adherence to banking and other operational functions related to insurance within specified TAT and accuracy.
• Processing of bulk proposals in Rural / Social obligations sourced through Nodal / Ref Agency
• Interacting and addressing of issues with /Doctors / Vendors /Customers / Advisors / Sales team
• Processing of advisor recruitment formalities and liasioning with insurance authorities till licensing
• Imparting training to sales force on underwriting, fraud awareness and AML aspects
• Processing of Referrals (suspicious cases @ u/w Call) and Sampling (Random and Stratified) for risk verification.
• I Level of Claims processing at branch
• Responsible for Distribution and Operations & Spokes Co-ordination
• Handling of Medical empanelment, related Operational Functions and periodical reviews

• Handling a team of three Collection staffs
• Framing loan schemes within the required IRR
• Liasioning work with Customers, Automobile Dealers, Bankers and Repossession Agents
• Credit appraisal of Proposals including documentation & field Investigation on sample
• Authorized signatory for issue of Loan acceptance. Repossession orders and Settlement options.
• Displacement of funds to dealers for payments & transfer of monthly receivables
• Inventory management of PDC including its reconciliation.

• 3 years of mandatory on the job training as Articled clerk - Under Chartered Accountants Regulation Act ( Apr 1999 - March 2002)