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Gaurav Mehta, Assistant Manager (Acting)

Gaurav Mehta

Assistant Manager (Acting)·Infinite Computer Solutions India Ltd

India

High school or equivalent, Accounting

Work experience

Total years of experience: 9 years, 1 months

Assistant Manager (Acting)

January 2010 - January 2015

Infinite Computer Solutions India Ltd

Bengaluru, India

January 2010 - January 2015

• Managed SLAs to ensure profitable outcomes. - Oversaw call
flow operations, maintaining top service delivery percentages. -
Mentored newjoiners to enhance team performance. -
Contributed to talent acquisition efforts as part of the
interviewing team. - Acted as an individual contributor for the
development team while contributing to Profit & Loss
management.
Company industry:
IT Services

Team Leader

January 2006 - January 2010

WIPRO BPO Ltd.

Hyderabad, India

January 2006 - January 2010

• Coordinated technical training sessions for Front Line
Associates (FLAs) to boost customer handling. - Ensured team
achievement of client-level KRAs. - Conducted refresher training
for FLAs to guarantee smooth transitions. - Managed outlier
teams to ensure adherence to key performance indicators. -
Collaborated with team members to optimize overall
productivity.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Delhi University

May 1994

May 1994

High school or equivalent, Accounting

India

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

Languages

Hindi

Beginner

English

Beginner