Express Clerk
Aramex
Total years of experience :16 years, 11 Months
REASON FOR BEING IN THE MARKET Career growth
RESPONSIBILITIES & DUTIES •Monitor specific client base on a national basis
•Constant feedback to assigned customers
•Handle incoming phone calls
•Resolve standard customers’ requests, obtain information on issues that require follow-up from customer service, commercial and operational teams
•Handing of DDP shipments
•Handling of DA65 shipments
•Identifying service delays in the network and escalation to relevant superiors
•Tracking of customer Express parcels
•Handling Global Cases
•Booking pick-up’s and follow up’s
•Booking and following up of Shipment Request Notices (SRN’s)
•Attending to technical queries on operation of Aramex
•Pulling hardcopy POD’s
•Advising customers of services and general information regarding operational procedures
•Being able to fully understand and produce quotes on Express, 3rd party shipments, direct loads and heavy weight shipments
•Arrange special trips
•Courtesy calls to customers - Late freight and/or customer update
•Provide superior service to customers
•Handle escalated queries from branches, agents and clients (DOM/EXP)Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery
REASON FOR LEAVING Enhance my career
RESPONSIBILITIES & DUTIES •Accurate and on-time capturing of Outbound Bill Consignee information onto myFocis
•Assist external and internal customers in all Outbound Bill Consignee queries, including raising sundry invoices, auctioning re-bill requests.
•Accurate recon of Dubai Denials and Outbound invoices at month end Sundry billing in Accpac for third party and duties and tax billing.
•Provide clients with estimated freight cost on daily basis
•Query liaison between FedEx Corp and South Africa
•Close off period for Dubai and South Africa in accordance to month end schedule.
•Request global account numbers from Dubai.
•Billing of Duties and tax for Bill Shippers, handling all related queries and re-bill requests
•Contacting client to make payment on outstanding invoices.
•Monitor bill consignee costing errors to ensure accurate billing
•Assess all myFocis generated reports to ensure accurate billing to FedEx.
•Customer contact for Outbound billing authorizations for FedEx
REASON FOR LEAVING Relocated
RESPONSIBILITIESTaking cafrom clients with marketing related Information quires
•Booking test drives
•Providing vehicle specifications to client
•Assist Clients with warranty claims.
•Arrange car hire
•Processing applications
•Complete a daily report focusing on specific work related activities.
REASON FOR LEAVING Contract Ended
RESPONSIBILITIES & DUTIES •Taking Calls from clients with billing queries
•Assist clients who want Telkom services
•Resolving customer disputes