Gethin Mathew

• Management of all sales-related activities for the company as per key performance indicators.
• Increasing sales by offering discounts on purchases and promoting additional products.
• Sending promotions via SMS and Notifications of product arrivals to our regular customers.
• Affixing time-based discounts to product, category, and brand levels.
• Maintaining records concerning sales, returns, and inventory logs and the status of the bulk upload.
• Responding to customer queries and sending order updates to customers via email and SMS.
• Inventory sync status was monitored using stock management software.
• Orders were filtered by distribution, so inventory checks were conducted.
• Damaged goods were received, sorted, and processed with vendors or manufacturers.

• Process reservation on call and on emails through sales offices, travel agents, direct guests and corporate bookers
• Assisting guests with their special requests and taking approvals from the related managers, if required.
• Accountable for maintaining Rate parity across all booking Channels (Website, OTA, G.D.S., and Travel Agents.).
• Tracking future rooms’ availability on the basis of reservations and helping to develop revenue and occupancy.
• Processing amendments, cancellations, no-shows and promptly relaying this information to the Front Desk.
• Correlating with the Channel managers for any availability, rate, or booking integration issues.
• Created rate codes and rate plans with the revenue manager to boost occupancy and achieve our monthly targets.
• Complied with hotel policies on billing, routing, master accounts, A/R accounts, and PM accounts.
• Negotiates rates and up-sells rooms in order to increase occupancy and maximize revenues.

• Liable for responding to all sales inquiries made to the hotel via phone, Email, and by Transit passengers.
• Answered all guest reservations requests and executed prompt, courteous, and accurate guest service at all times.
• Prepared customer invoices, accept payments, and processed refund and cancellation requests.
• Coordinate and manage all group booking reports to reflect overall revenues and booking numbers.
• Suggested various packages and amenities to guests, helped to find perfect accommodations to fit personal needs.
• Computed billings and posted charges to room accounts, evaluating the charges with guests at checkout.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel products.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Confirmed the customer engagements and resolved questions and concerns regarding tour packages.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Supervised payments via credit and debit cards and handled sensitive information with professionalism
• Balanced the Point of Sale (P.O.S.) system daily and reported discrepancies to management for resolution.