Admin officer/ Executive Assistant
Landmarkgroup
Total years of experience :14 years, 10 Months
Admin officer/ Executive Assistant Jun 2012 -Till Date
Job Purpose: - To provide effective and efficient Executive Assistance, HR and administrative support by undertaking a variety of tasks to all sections of the department.
• Manage the dairy for Chief Digital Officer's Diary to ensure all meeting and appointments are updated with no conflicts.
• Worked closely with the executive team to organize and schedules corporate meetings.
• Manage and organize travel booking for Chief Digital Officer, Official or Personal travel with the arrangement of Visa, flights, hotel stay and Travel allowance.
• Manage the reception (answer incoming calls, greet visitors, receive deliveries, arrange courier’s services)
• Coordinate with management in planning and organizing events and activities (Conferences & team activities)
• Coordinate and maintain records for staff office space, phones and office equipment.
• Manage and undertake a weekly inspection of the inventory for stationery and pantry, and place orders for replenishment every month.
• Provide administrative support/assistance IT procurements and other office procurements within internal departments; liaise with external vendors on orders placed and to provide support/assistance to staff as requested.
• Update the inventory for office devices and supplies; maintain the updates of orders & Invoices for goods & services procured
Travel Coordination
• Liaise with travel management agencies to book flights and hotels for all employees for business travel.
• Organize and manage all employees with required hotel bookings (as per their entitlements) as well as ensure hotel confirmations are sent to employees well in advance of their travel dates
• Processing Visa for Vendors, clients and staff for all business travel.
• Organizing travel allowances as per company travel policy.
HR Responsibilities
• Participate in the recruitment process as per instructions from the HR Manager.
• Schedule job interviews and assist in the interview process.
• Make administrative arrangements for new employees including desks, phones and business
mobile phones, business cards, access cards and other stationary and equipment (as per employee eligibility). Responsible to open the bank account for new joiners.
• Maintain and update all employee files (Employee data, Petty cash expenses, Reimbursement, attendance, time sheets, leaves) for all new staff
• Coordinate with all managers for training activities and responsible for booking the conference room and provide equipment to the trainer during their training session, and maintain training records of all employees.
• Ensuring customer servicing for 3 Phone contract through Phone.
• Responsible for customer accounts & payment.
• Helping customer for their payment related issues without effecting Companies Revenue.
• Improving customer service based on client feedback through the development of new policies and procedures.
• Successful customer account retention record.
• Responsible for customer service duties including Phone Assistance with customer queries, problem solving and providing detailed information.
- Create Bookings for guests, Assist in change /cancellations, fight information, guest Program, other related services offered by Etihad Airways and resolve other queries.