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جورج أكليس,  F&B Hospitlity, Training Manager, Quality Control

جورج أكليس

F&B Hospitlity, Training Manager, Quality Control·STEAK & BAKE AMERICAN RESTAURANT

الإمارات العربية المتحدة

بكالوريوس, Business And Marketing

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 3 أشهر

F&B Hospitlity, Training Manager, Quality Control

مايو 2020 - حتى الآن

STEAK & BAKE AMERICAN RESTAURANT

أبو ظبي، الإمارات العربية المتحدة

مايو 2020 - حتى الآن

Implemented full cycle project development for a new restaurant concept including: Designed, budgeted, provided construction-build out management and execution, acquired commercial space, negotiated leases, supervised close out management.
•Planned and coordinated the restaurant construction and interior design process to meet state codes for health, fire safety, and the business license.
•Selected and managed various vendors required for the restaurant construction and licensure processes including: Architects, contractors and government offices.
•Created and implemented the restaurant menu.
•Hired, trained and scheduled the restaurant staff.
•Outlined restaurant management responsibilities.
•Managed the restaurant, increased sales by 30% through advertising and word of mouth return customers, built customer base.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Senior TRAINING MANAGER-QUALITY CONTROL MANAGER

فبراير 2014 - فبراير 2016

2013-2015 REEM AL BAWADI-LEBANESE RESTAURANT AND CAFÉ

دبي، الإمارات العربية المتحدة

فبراير 2014 - فبراير 2016

(8 restaurants 550+ staff members)

•Certified Training in Level 3 Person in Charge (PIC) with Merit Award for Highest Score from Dubai Municipality
•Arranged and performed training for all restaurant staff (over 550 staff) including; service, food safety, hygiene, menu knowledge, fire safety training, first aid, etc.
•Developed and implemented new Steps of Service and Steps of Delivery standards for each restaurant location which resulted in a reduction in customer complaints and an increase in sales.
•Created new company training schedule for managers, for FOH & BOH staff.
•Coordinated with HR and preformed employee interviews, hiring & new staff orientation.
• Presented daily and quarterly reports on task and achievements. Also staff quarterly performance reviews.
•Worked with F&B on new menu training. Developed and implemented training and procedure manuals; trained Managers and Supervisors on how to increase sales, motivate staff, and handle guest complaints
•Supported F&B in creating a daily briefing sheet, check lists and more.
•Created new position of team leader including new job description, also trained how to train the trainee, leading to more hiring within the company.
•Arranged outside training with on Level 2 Food Safety Training & Fire Safety Training, required by Dubai Municipality.
•As the Quality Control Manager, I performed weekly and monthly audits of all eight restaurants. FOH and BOH.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
التدريب والتطوير

GENERAL MANAGER

يناير 2009 - يناير 2012

THE PEARL BISTRO AND BAR

الولايات المتحدة

يناير 2009 - يناير 2012

Managed hiring and training of front and back of the house staff.
•Motivated staff during pre-shift meetings.
•Supervised opening and closing duties.
•Calculated weekly, monthly, yearly budget forecasts and Profit & Loss which resulted in an increase in sales by 20%.
•Prepared bi-weekly payroll for entire staff.
•Coordinated private events including: Concerts, private parties, corporate functions.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

GENERAL MANAGER

يناير 2003 - يناير 2009

THE JAZZ LOFT

الولايات المتحدة

يناير 2003 - يناير 2009

Developed restaurant/jazz club concept, marketing materials and menu
•Obtained business and liquor licenses.
•Managed employees including hiring, training and scheduling.
•Sold space for and managed special events.
•Coordinated nightly entertainment.
•Maintained P & L for yearly increase in profit of 30%.

الدور الوظيفي:
الإدارة

BAR MANAGER

يناير 2000 - يناير 2003

TGI FRIDAY’S

الولايات المتحدة

يناير 2000 - يناير 2003

Managed highest volume FRIDAY’S in the U.S., fast paced, airport location.
•Maintained P&L, daily bookkeeping, inventory and purchasing.
•Responsible for liquor sales, inventory and ordering
•Daily managing opening and closing

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

TRAINING MANAGER

-

2012-2013 CIRCLE CAFÉ DUBAI

الإمارات العربية المتحدة

-

Developed and implemented new Steps of Service and Steps of Delivery standards for each restaurant location which resulted in fewer customer complaints and higher sales.
•Assisted restaurant owners in creating new menu, invented and recommended new menu items that resulted in increased sales.
•Created and implemented new menu training for Front of the House & Back of the House staff members.
•Developed and implemented training and procedure manuals; trained Managers and Supervisors on how to increase sales.
•Created new company training schedule for managers, servers, cashiers, drivers, and Back of the House employees.
•Performed weekly quality control and financial audit of each restaurant

الدور الوظيفي:
التدريب والتطوير

التعليم

TEANECK HIGH SCHOOL

مايو 1985

مايو 1985

بكالوريوس، Business And Marketing

الولايات المتحدة

Skills

Hiring
Expert
Hiring
Expert
House
Expert
House
Expert
Waste
Expert
Waste
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Administration
Expert
Administration
Expert
ADVERTISING
Beginner
ADVERTISING
Beginner
ANÁLISIS DE RENDIMIENTO
Beginner
ANÁLISIS DE RENDIMIENTO
Beginner
BOOKKEEPING
Expert
BOOKKEEPING
Expert
BUDGETING
Beginner
BUDGETING
Beginner
CLOSING
Expert
CLOSING
Expert
FAST
Expert
FAST
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PURCHASING
Expert
PURCHASING
Expert
SALES
Expert
SALES
Expert
Hiring
Expert
Hiring
Expert
House
Expert
House
Expert
Waste
Expert
Waste
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Administration
Expert
Administration
Expert

الهوايات

  • Working out, sailing, art, music, traveling,
    Person in charge Merit (Dubai) Volunteer award my children's school Sports awards for swimming, Golf, and more HACCP training certified award Employee of the year award