Account Manager
TGP
Total years of experience :17 years, 10 Months
• Sell exhibition stands, along with other related TGP services including Events, Graphics, Interiors and AV/Activations as per the agreed targets and timeframe.
• Achieve and exceed sales quarterly/annual target.
• Manage a portfolio of accounts and develop new business opportunities.
• Brief relevant TGP departments for design and costing fabrication team
• Ensure necessary actions are undertaken by key members for a flawless delivery
• Fill in weekly activity reports within a timeframe suitable to management
• Ensure all activity is recorded through the TGP CRM system
• Planned the reformation of the Marketing department with a set budget.
• Planned & managed the New Year’s event by creating sponsorship packages, searching for potential sponsors, and deciding on the means of advertising, online and offline, in order to reach maximum audience.
• Planned the creation of a new concept event for elite clients, to be repeated on a monthly basis by setting 1- Customers needs (financial capacity; preferred entertainment; F&B offer; etc), 2- the event’s budget capacity, 3- the desired clients, 4- the best means of contacting targeted clients.
• Designed and managed the Marketing department by creating a specialized corporate ID for representation on social media, ads and stationery to achieve high-level marketing goals.
• Trained marketing team to handle the management of the department and its continuity.
• Planned, managed and executed the transitional of the factory’s many warehouses into a newly constructed facility.
• Participated in planning the purchase of new equipment for the new production’s department facility.
• Played an essential role as a translator and point of contact for the communication between the 2 Choreographers and staging director, and the 500 Local and International cast.
• Guided and motivated the cast for the daily rehearsals, on a large outdoor field through a head microphone, and on the Zayed sports city stadium through in-ear monitors.
• Supported, participated, and acted as the assistant for the staging director throughout the whole choreography show running and editing.
• Served as the translator and main point of contact in meetings conducted between the upper management of the show and local supervisors of the cast members.
• Officially ran the show day from the Zayed Sports City control room, along with the Choreographers, Staging Director, and the Segment Producer, for an audience of 45, 000 pax, including the 7 emirates leaders.
• Guided, Managed and motivated a cast of 250 pax for the UAE National day parade
• Managed their Hotel stay, Lanyards & Exhibition pass (accreditation), and transportation
• Participated in the management of the Parade organization
• Supported and participated in the choreography of the parade
• Played an essential translation role for the communication between the Choreographer and the casts.
• Took part of the UAE national day parade at the Milan Expo, Italy 2015
• Reformed and modernized all internal and external departments including the HR, Marketing, IT, Sales, Outlet, F&B and accounting inculcating an optimized system of operations.
• Designed and launched a professional consultancy report booklet of all outlining important aspects of the hotel identifying existing problems and their viable solutions.
• Designed and managed the Marketing department by creating a specialized corporate ID for representation on social media, ads and stationeries to achieve high-level marketing goals.
• Constructed and implemented the use of a specialized, fast track reservation system for the restaurant to expedite a foolproof system of reservation, achieving customer satisfaction.
• Offered professional support to all hotel events by providing special supervision, professional guidance and support in order to train hotel associated to work in a customer friendly manner resulting in an increased turnover.
• Utilized modern day social media told to promote Bay lodge hotel and managed all social media activity resulting in an increased level of online advertisement within the targeted market.
• Successfully increased restaurant sales by 15% by reconstructing operational strategy, employing experts and offering customer friendly offers during holiday seasons to attract corporate clients
• Arranged, managed and supervised all events within the hotel through efficient pre-planning and project management skills, which included: conferences, birthdays, proms, weddings etc.
• Planned, arranged and executed the daily, weekly and monthly entertainment schedules of the outlets, in order to increase revenue inflow and boost profit margins.
• Catered to customer complaints by taking immediate actions to resolve problems and correcting all errors until customer satisfaction is achieved by ensuring high quality service to customers.
• Officially represented Bay Lodge Hotel on events by acting as a brand ambassador and main professional spokesperson.
• Offered professional support during important decision-making by laying out a detail-oriented action plans to execute tasks and operations.
• Conducted weekly meetings and trainings to all departments by offering expert advice on operational strategy and professional management.
• Scrutinized employee performances and issued salary raises as well as departmental transitions and shifts according to organizational needs.
• Ensured the implementation of proper rules and regulations by creating strict policies in: Coe of Conduct, Standards of Conduct and Appearance Standards.
• Successfully increased hotel sales by 20% by offering special corporate rates to attract new target markets.
An event management & entertainment planning company for corporate events, wedding, concerts and much more. PI Lounge offers the most advanced services in hospitality and event management that aim to revolutionize the world of entertainment and leisure in Jordan.
Highlights:
• Played a vital role in the management of the pre-opening phase of Pi Lounge.
• Managed and arranged the grand opening of Pi lasting over 3 nights.
Key Responsibilities:
• Selected and arranged alcohol and coffee dealers for Pi according to company objectives and budget frames while maintaining a high standard of quality assurance.
• Managed the social media activities for Pi by using effective social media tools to reach out to the selected targeted market and to achieve marketing goals.
• Managed the marketing operations of Pi by strategically selecting SMS campaigns and acquiring useful sponsorships.
• Planned, arranged and executed the daily, monthly and weekly entertainment schedules in order to increase revenue inflow and boost profit margins.
• Designed a well-organized reservation system to ensure error-free reservation operations and customer satisfaction.
• Guided, controlled, and trained the team to achieve high performance regarding customer service and sales.
• Approved designs for business cards and website domain names and e-mails by carefully assessing the presentation standard to ensure a good first impression on customers.
• Handled customer complaints by taking immediate actions to resolve problems to ensure the provision of high quality service to customers.
• Created and structured a unique uniform design in accordance with the uniform specialized company.
• Personally contacted and invited more than 500 VVIP guests for the grand opening by acting as an active representative of the company.
• Served as the main the point of contact and coordination between EvenTree and Pi Lounge by being easily accessible at all times.
• Offered support to all events being managed by EvenTree in terms of marketing and promotions to ensure maximum reach to targeted markets.
• Officially represented Pi and Even tree on events by acting as a brand ambassador and main spokesperson for the companies.
• Participated in crucial decision making and offered detail-oriented expert advice on important matters for both Pi and EvenTree projects.
International Fairs & Promotions (IFP) is an international exhibitions and conferences organizer based in Beirut with representative offices throughout the world. IFP is the Middle East's leading trade fair organizer. Over the last 30 years, IFP has organized over 400 international trade fairs and conferences representing every economic sector, and has established a client base of over 35 governments and hundreds of international companies and trade associations.
Highlights:
•Dexterously accomplished the events from conception to completion which included Direct/Indirect Sales, Marketing/Advertising, Communications/Media, Research and reporting, Planning/Logistics etc. to support future product development to meet company targets.
•Key driver for the growth of the Company by acquiring market share through researches and market feasibility studies in identifying potential events.
•Augmented sales revenue in a time span of 1 year that contributed handsomely on the annual net profits.
•Enhanced department process and implemented effective cost controlling, hence saved 12% in annual overheads.
•Conducted ‘SWOT’ analysis and utilized findings for designing customized strategies to enhance customer services.
Key Responsibilities:
•Successfully managing client relationships at all levels, leading a team, maximizing sales and ensuring customers satisfaction and monitoring the logistics closely with the operation team to achieve short/long term business strategic goals and profit objectives.
•Actively participate in after-sales follow up including contacting clients, reporting complaints, finding solutions and problem solving and initiated corrective actions.
•Ensuring adherence to quality standards while delivering projects within the specified deadlines and determining requirements, project scheduling, and technology planning.
•Interfacing and coordinating with project sponsors and stakeholders to help them to set up business and operational strategies.
•Work with the Exhibitions Committee to set exhibition schedule.
•Pioneer in creating and planning some of the most successful events ever held statewide.
•Accountable for direct customer interactions in order to analyze the gaps in services offered to the customer and analyzing Qualitative developmental aspects of the process.
•Enhance customer relationships, develop rapport with all external/internal constituents of the client at all levels for maximum client retention & achievement of revenues.
•Leading efforts across reviewing & assessing the existing trends, preparing customer feedback reports, fine tuning customer care procedures for ensuring customer loyalty and thus enlarging the core market base of the company.
BUMC’s first and foremost “MOTTO” is customer satisfaction. Its highly trained staff is dedicated to provide the best experience for its customers, starting with the first walk into the showroom and extending even beyond after sales service.
Highlights:
•Key player in minimizing expenses and therefore able to reduce the budget by 27% in order to cope with market demands and developments during 3rd year.
•Instrumental as Member of CS committee and maintained the highest standard of customer satisfaction, solved customer problems that may arise - solved customer complaints regarding parts sales service in cooperation with all other departments, and also ensured BUMC standards for quality and customer service were met.
•Initiated the system of capturing inquiries/complaints at source and speedy solution thereof.
•Made significant contributions in enhancing business at various instances, subsequently ensuring uninterrupted growth for the organization.
Key Responsibilities:
•Efficaciously maximized profits by analyzing parts department sales figures, forecasting future sales volume and supervising the parts’ sales team constantly to improve their sales performance to achieve BUMC’s goals.
•Guided, controlled and motivated the parts sales team to achieve high performance and ensured that team members meet/exceed sales targets.
•Handled and controlled the parts sales expenses to meet the set departmental budget and avoided pilferage/wastage.
•Successfully created & prepared periodic composite sales reports showing sales volume.
•Tactfully allocated work to subordinates, nominated for training as per the organization’s guidelines, conducted performance reviews, and managed leave and overtime to ensure efficiency.
•Investigated and responded to complaints to meet customer and legal requirements.
•Created Customer Satisfaction Initiative program to identify areas of concern and implemented recommendations, significantly improving customer satisfaction.
•Actively grew the abilities and skill of the department members through formal training programs, mentor ship and hands on learning.
•Ensured that all customer escalations are resolved immediately & also non repetition of escalations. Actively involved in timely resolution of all customer escalated transactions.
•Triggered innovative business development initiatives to generate business opportunities and develop various strategies to build customer preference.
Amazona Est. is one of the leading industrial businesses in Lebanon in manufacturing paints for walls & cars. It is well known in its great paint qualities for best prices comparing to other similar businesses in the market. Amazona establishment never needed to advertise its products because of the high demand on them, whether in Lebanon or in different countries abroad.
Highlights:
•Implemented, monitored and reported on performance achieved against targets envisaged in the sales plan and devised strategies to maximize performance.
•Built and developed intimate relationships across key accounts through constant monitoring of solutions to grow and support the business.
•Distinction of achieving deadlines by controlling the operations with team members and maintaining the annual growth rate.
•Achieved Highest Employee Satisfaction scores and Highest Customer Satisfaction Index consistently.
Key Responsibilities:
•Involved in extensive coordination in creating business reports, stock management, controlling stock etc. in compliance with the company policies and procedures.
•Effectively assisted in production planning, managed warehouse employees and monitored outdoor salesmen to increase sales volume.
•Oversaw Health and Safety requirements, developing, reviewing and enforcing safe work practices for resolving project issues as well as proactively implementing health and safety protocols.
•Accountable for inventory control, storage and preservation.
•Designed, coordinated and executed the projects in order to achieve quality as well as cost effectiveness; closely involved in the application of techno-commercial expertise with a target of managing overall operations etc.
•Actively involved in preparing and maintaining records & reports of inventories, shortages, shipment details, expenditures and goods shifted/transferred.
•Established plan to ensure optimize overall transportation cost/utilization of vehicles for both primary and secondary operations without affecting the on time deliveries.
•Created stage-wise, profit projection reports in consonance with preceding factors in fueling promotion activities across diversified products.
•Conducted market surveys as a precursor to re-evaluating continuance of existing projects & products, coordinating supplies between the sales and supply department to attain successful market share expansion.
•Revised filing system to accommodate centralization of customer service operations and provided easy filling/access for all new incoming correspondence.
•Actively involved in setting up the organization, Transitions, SLA Delivery, People & Customer Management, P&L and Cost effectiveness.
PAST EXPERIENCES:
2004 to 2005:Information Technology Section, United Nations Environment Program, Beirut, Lebanon
2002 to 2004:Internal Management Improvement, Happy Wall Amazona, Beirut, Lebanon
2002 to 2002:Administrative Tasks, Rene Mouawad Foundation, Beirut, Lebanon
Summer 2001:Balamand University & Ministry of Health, Beirut, Lebanon