Georges El hachem

• Hystar of the year 2023 - Front of the House
• Employee of the year 2023 & 2024
• Department training Certificate in 2024
• Dominating 2023& 2024 all quarters as Diamond
• Increasing the Online Hyatt/Medalia in High level, ( 90% as average during the entire year 2023, 2024 )
• Building Good Trust with the guest as well coordinating with other Departments Such as housekeeping
& maintenance & F&B to ensure guest satisfaction
• Handling complaints and specific customers requests
• Scheduling Shifts and supervising front office including, receptions, reservations, Center agents,
bellmans
• Participating in the Hiring, training, and development of front office staff
• Control of front desk and availability of all necessary stationery and material as pens, forms
• Preparing Monthly management Reports on Customer feedback, booking, Cancelations
• Ability to communicate and delegate to others
• Strong Leadership skills, and customer service skills
• Monitoring Stock and ordering office Supplies
• Managing Departmental Budget

• Lead Front Office operations, ensuring brand standards and service excellence across all guest touchpoints.
• Manage departmental budget, reporting, and monthly KPI reviews to optimize revenue and control costs.
• Supervise and schedule 35+ colleagues, providing coaching, recognition, and continuous training.
• Certified Hyatt Room Trainer (2024).
• Delivered departmental training and performance enhancement programs.
• Earned Certificate of Recognition (2025) for leadership, guest satisfaction, and operational excellence.
• Handle VIP & Globalist guests with personalized service and loyalty recognition.
• Collaborate with Sales and Revenue teams to maximize room yield and upselling performance.

• Lead department after Front Office Manager not replaced.
• Provide feedback on staff performance to manager or supervisor on duty
• Financial Performance ( up selling, Room Revenue, operation Auditing ) monthly, quarterly and yearly goals
• Ensure clean & safe environment.
• Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly
• Create incentive programs to promote sales and customer service scores for the front desk team
• Strong Leadership skills, and able to lead employees to achieve departments vision and goals.
• Participated in the training, hiring, and documenting of all departmental staff and works with Human Resources
to ensure their performance is effectively managed.

• Oversaw Front Office operations across two Hilton properties, ensuring seamless coordination and service standards.
• Acted as department head during the Front Office Managers absence.
• Managed financial performance, upselling initiatives, and guest satisfaction metrics.
• Implemented staff incentive programs that improved sales and service quality scores.
• Recognized by Hilton GCC for top departmental performance (2019). Awarded Top Producer and Employee of the Month (June 2019).

• Pre-Opening Hotel 5 stars Luxury Hotel & Resort
• Manager Standard Uniform for all employees and ensure compliance with company policy.
• Availability to work in shifts including weekends
• Report disciplinary problems to manager or supervisor on duty.
• Monitor and report on revenue and cash flow
• Perform nightly meeting to ensure all overnight staff are aware of the hotel business, safety and Health
• Ability to communicate and delegate to others
• Strong Leadership skills, and customer service skills
• Perform any and all other tasks which are assigned by the management team
• Communicate with management regarding employees and customer service issues
• Communicate with the Directors to manage the daily room inventory to ensure revenues are maximized

• Supported the pre‑opening of a luxury beachfront property and managed overnight operations.
• Conducted nightly briefings, reviewed revenue and occupancy, and ensured compliance with brand policies.
• Coordinated with Engineering, Housekeeping, and Security during pre‑opening phases to ensure all guest areas were fully operational
before launch.
• Supported recruitment and on‑the‑job training for new team members, helping establish service standards from day one.