Georges Habib Abou Mansour

 Design database schemas, build tables, write store procedures and work with the application development team
 Understand, implement, document and maintain database roles and security
 Utilize expertise in data management and data processing techniques
 Develop SQL queries and ad-hoc reports as needed
 Provide expertise on SQL clustering and replication
 Utilize SQL Server Integration Services (SSIS), SQL Server Reporting Services(SSRS) and SQL Server Analysis Services (SSAS)
 Design, establish user-friendly websites, including optimized check-out page, using HTML5, PHP and CSS3.
 Establish an interactive and dynamic website that guarantees high traffic, page views, and maximum user experience.
 Increase sales revenue by 65%.
 Diagnose and troubleshoot different websites of critical clients by deploying updated knowledge of the modern technologies and techniques.
 Create Logos, banners and other designs for the websites.
 Provide solutions for database issues including capacity, redundancy, replication and performance.
Key Achievements: Created database for the Lebanese IT syndicate using SQL server.

 Support more than 250 OMT agents and Western Union in Lebanon and Levant per day, reporting all errors and troubleshoots.
 Liaise with Western Union to issue reports for the Operations, Compliance and IT Departments MENA region.
 Communicate with the CRM and IT departments to maintain customer satisfaction, and solve agent problems.
 Process more than 10 clients complains and issues per day at some agents.
 Maintain professional and technical knowledge by attending educational workshops.
 Manage agents’ transactions with edit and cancelation more than 200 requests per day.
 Provide users with the appropriate training, support, advice and feedback to stay updated adhering to the process.
Key Achievements: Took an extra step in enhancing the operation process by delegating the tasks efficiently in the department which led to fastening the support of the agents.
Proposed a checklist for agents containing key indicators for professionalism to keep value and goodwill of the company.

 Assist team members in obtaining the necessary job-specific knowledge base and develop effective problem resolution skills.
 Perform database backup and recovery activity.
 Provide Operations Acceptance activities to ensure accurate and timely release to production.
 Setup database engine for development, testing & production environment.
 Achieve 2nd level of support of systems running in ITS.
 Solve operational problems including liaison with vendors.
Key Achievements: Reached agents in the MENA region by creating a website where direct contact was available.