Web Developer and Database Administrator
FreeLance
Total years of experience :12 years, 5 Months
Design database schemas, build tables, write store procedures and work with the application development team
Understand, implement, document and maintain database roles and security
Utilize expertise in data management and data processing techniques
Develop SQL queries and ad-hoc reports as needed
Provide expertise on SQL clustering and replication
Utilize SQL Server Integration Services (SSIS), SQL Server Reporting Services(SSRS) and SQL Server Analysis Services (SSAS)
Design, establish user-friendly websites, including optimized check-out page, using HTML5, PHP and CSS3.
Establish an interactive and dynamic website that guarantees high traffic, page views, and maximum user experience.
Increase sales revenue by 65%.
Diagnose and troubleshoot different websites of critical clients by deploying updated knowledge of the modern technologies and techniques.
Create Logos, banners and other designs for the websites.
Provide solutions for database issues including capacity, redundancy, replication and performance.
Key Achievements: Created database for the Lebanese IT syndicate using SQL server.
Support more than 250 OMT agents and Western Union in Lebanon and Levant per day, reporting all errors and troubleshoots.
Liaise with Western Union to issue reports for the Operations, Compliance and IT Departments MENA region.
Communicate with the CRM and IT departments to maintain customer satisfaction, and solve agent problems.
Process more than 10 clients complains and issues per day at some agents.
Maintain professional and technical knowledge by attending educational workshops.
Manage agents’ transactions with edit and cancelation more than 200 requests per day.
Provide users with the appropriate training, support, advice and feedback to stay updated adhering to the process.
Key Achievements: Took an extra step in enhancing the operation process by delegating the tasks efficiently in the department which led to fastening the support of the agents.
Proposed a checklist for agents containing key indicators for professionalism to keep value and goodwill of the company.
Assist team members in obtaining the necessary job-specific knowledge base and develop effective problem resolution skills.
Perform database backup and recovery activity.
Provide Operations Acceptance activities to ensure accurate and timely release to production.
Setup database engine for development, testing & production environment.
Achieve 2nd level of support of systems running in ITS.
Solve operational problems including liaison with vendors.
Key Achievements: Reached agents in the MENA region by creating a website where direct contact was available.