Associate Analyst Client relations and Account Executive
Time Inc
Total years of experience :2 years, 7 Months
Listed Below were my roles and responsibility at Time Inc as an Associate Analyst-Client relations & key account executive
• Developing and maintaining strong relations with existing Client accounts in the regions of Europe and USA . Attending the queries from prospects to generate new business.
• Keeping in contact with the client at all stages of business and ensuring the Smooth and effective flow of communication throughout the process.
• Understanding the key business drivers and using the acquired knowledge to focus on own work activities.
• Working closely with sales, operations, and external groups in order to meet the client needs and Expedite resolution to client’s problems and complaints.
• Prioritizes and organizes own work to deliver to agreed targets and deadlines.
• Provide Strong Attention to process related details, anticipate and resolve process related quality issues.
• Updating and maintaining Client Details in Operation Management System.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders in the business meetings.
• Contributes actively in team activities, sharing experience and ideas through best practices.
•Responsible for client retention and delight through due diligence.
I served: Unilever North America and below were my roles and responsibilities.
• Accountable for day-to-day Client support and client satisfaction and Ensure client’s needs and expectations are always fully met.
•Maintaining a professional relationship with all customers and business partners.
• Updating and maintain fundamental client records using Oracle enterprise data management system.
• Resolving client complaints or concerns at the First point of Contact and ensuring any complaints are managed within the regulatory guidelines, minimizing risk and ensuring successful client outcomes.
•Perform regular client reviews to determine overall client satisfaction and coordinate the response to client concerns.
• Liaise and co-ordinate with internal & external groups in order to meet the deadlines.
• Pro-Actively make suggestions for improvement in order to reduce complex issues in the process.
• Producing reports on weekly and monthly work progress.
• Attend client meetings to present service delivery results when required.
•Prioritizing own activities and assisting team members as needed in order to meet quality standards and SLA.
