Senior pharmacist
Mafraq Hospital
Total years of experience :25 years, 5 Months
• Established and prepared the operation and supply chain management project in Mafraq orthopedic clinic, in which these techniques have been applied: KAIZEN (lean philosophy), performance objectives, polar diagram, typology of operations (4V'S), process mapping & capacity and demand management & it is approved as a foundation document for the hospital to work from.
• Managed and monitored the redesigning process of the pharmacy in Al Nahda clinic.
• Managed quality assurance, arrangement, dispensing and receiving of pharmaceutical drugs in Al Nahda pharmacy.
• Supervised and trained Al Nahda pharmacy team.
• Trained the OPD pharmacy team about JCI standard.
• Established & supervised the inventory management project of Mafraq OPD pharmacy.
• Established leadership styles project and presented it in front of Mafraq head sections (managers), and questionnaires have been distributed in different department to identify the right leader for each section.
• Presented the OPD pharmacy redesigning process in front of Mafraq senior leaders, in which these techniques have been used: KAIZEN, process mapping, Solver program and capacity & demand management.
Additional Information
• I have enrolled into eleven courses all over my MBA program, in which I have done first-rate projects that are related to these courses and it, has been conducted on real organizations in the healthcare industry.
• Established &screened healthcare industry analysis.
• Established and monitored an environmental scanning.
• Established &supervised the pharmacy business strategy.
• Established &managed the formulation &implementation of the business plan.
• The other responsibilities are similar to those done in Dar Al Shifa hospital.
• Managed, improved and monitored smooth operational work flow across the pharmacy department to prevent errors and ensure customer satisfaction.
• Managed drug-inventory management system, organized and returned all outdated and/or recalled medications, while monitored and maintained inventory to reduce waste.
• Managed activities associated with purchasing of pharmaceutical drugs for the hospital and group of pharmacies that are belong to the hospital.
• Managed quality assurance, security, dispensing and receiving of controlled substance, and disposal of hazardous waste drugs, as well as all aspects of adherence to licensure requirements.
• Established and cultivated significant relationships with physicians, nursing, and other allied healthcare staff necessary to provide quality pharmacy services and customer support.
• Maintained the highest levels of customer service at all time; immediately identified, addressed, and resolved all customer service issues.
• Developed open communication and teamwork among pharmacy staff in order to improve operations.
• Led and supervised a strong pharmacy team in both Dar Al Shifa pharmacy, and group of pharmacies that belongs to the hospital, as well as evaluated their performance to ensure safe and legal processing, compounding, and delivery of prescriptions’.
• Conceptualized and deployed marketing and operational strategies to double up prescriptions’ volume and expand client base.
• Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situation.
• Established and implemented pharmacy related patient care standards for the hospitalized patient upon admission, during stay, upon discharge and homecare follow-up.
• Supervised medications storage, arranging and dispensing process.
• Coordinated with computer programmers to improve the program, and to provide best facilities for patients.
• Managed the transaction process between the hospital & a huge numbers of insurance companies in the U.A.E, and personal accounts.
• Computed pharmacy budget, income statement, and current ratio.
Pharmacist
Pharmacist
Pharmacist
