Gharam Serdah

• Managed a high volume of international and national calls, ensuring all reservation requests via email and system were addressed within 24 hours, maintaining professionalism and adherence to company standards.
• Employed effective selling techniques and strategies to enhance room occupancy rates and achieve ancillary revenue targets, demonstrating strong negotiation skills when necessary.
• Confirmed allotments based on meticulous demand planning and availability assessments, optimizing resource allocation.
• Proactively up-sold and upgraded services, enhancing guest experiences and contributing to overall revenue growth.
• Seeking a challenging position to leverage my skills in customer service and sales within a dynamic team environment.

• Coordinated course schedules to optimize resource allocation and enhance participant experience.

• Responded promptly to client inquiries and resolved customer complaints, ensuring high satisfaction rates.

• Processed and filed invoices accurately, contributing to efficient financial management.

• Documented and followed up on critical actions and decisions, fostering accountability within the team.

• Maintained organized files and records through effective filing systems, improving information retrieval.

• Communicated relevant project updates to all team members, promoting collaboration and transparency.