Head of Balqa Office
Ministry of Industry, Trade and Supply Jordan
Total years of experience :28 years, 8 Months
• Given direct consultations & guidance for investors of the right legal conformation of registered company that suits their activities.
• Led many audit teams on different types of companies to ensure its compliance with valid regulations and laws and gave guidance for companies to solve them from insolvency.
• Addressed many general meetings for shareholding companies representing the company's controller to ensure its compliance to regulations and laws in discussing their annual budgets & fiscal year and other different agenda.
• Proven success in developing innovative, highly measurable programs and ensuring flawless execution. Adept at consistently improving country & department rankings through reformation of procedures, strategic partnerships, legal action and an unswerving focus on leading edge strategies.
• Led many audit teams regarding companies Mergers and Acquisition and/or
• Successfully managed $8-12 million marketing & sales projects and successfully achieved the targeted scheduled goals.
• Developed and implemented new marketing and sales plans and defined the strategy for the next 5 years through SWOT and PESTEL analysis.
• Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 70% to 95%.
• Ensured that new clients will grow into a loyal customer base in a specialist niche market by implementing a new loyalty program.
• Giving training lectures in marketing as a freelance with many training bodies.
• Provided expertise to small business owners looking to drive sales increases through search engine optimization and paid search advertising.
• Join a great many of Committees named by the Minister of Industry & Trade to manage and / or audit specific companies and arrange the requested reports of each.
• Manage Auditing of the documents and/or the procedures handled by the other directorates before keeping the documents into its records.
• Audit random documents periodically to ensure the procedures are according to effective laws and regulations mainly the balance sheets, objectives of the companies and its related procedures.
• Arrange the application of the applicants and ensure its according to effective laws & regulations.
• Prepare the letters, notes or announcements to applicant's petitions according to requested procedures.
• Transfer the petitions to the related directorate or section for follow up.
• Prepare Annual report of public shareholding company's trade trends by analyzing their balance sheets.
• Play an important role in subcommittees originated to simplify all procedures in the whole department to enhance our rank in Doing Business and competitiveness indicators.
• Joined the Committees to get endorsed by ISO & other accreditation bodies to set the regulations and successfully got awarded.
• Work as a team leader to get the prize of King Abdullah II for Excellence in Government's Performance & Transparency Award.
• Work as a team leader to get the Excellence of Government Service Award.
• Prepare annual reports of the employees of the section.
• Join a great many of Committees named by the Minister of Industry & Trade to manage and / or audit specific companies.
• Play an important role in subcommittees originated to simplify all procedures in the whole department to enhance our rank in Doing Business and competitiveness indicators.
• Joined the Committees to get endorsed by ISO & other accreditation bodies to set the regulations.
• Identifying training and development needs within The Dept. through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.
• Designing and expanding training and development programmes based on both the organization's and the individual's needs.
• Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programs is becoming increasingly important;
• Working in a team to produce programmes that are satisfactory to all relevant parties in The Dept., such as line managers, accountants and senior managers at board level;
• Developing effective induction programmes;
• Conducting appraisals; devising individual learning plans;
• Producing training materials for in-house courses;
• Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the Dept.
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
• Ensuring that statutory training requirements are met;
• Evaluating training and development programmes;
• Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment;
• Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
• Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;
• Researching new technologies and methodologies in workplace learning and presenting this research.
• Lead the directorate team to get ISO 9001:2008 and been a main team player in training the employees in the whole process.
• Join a great many of Committees named by the Minister of Industry & Trade to manage and / or audit specific companies.
• Audit the documents: company's contract & objectives, company's annual balance sheets.
• Arrange the application of the applicants and ensure it's according to effective laws & regulations.
• Prepare the letters, notes or announcements to applicant's petitions according to requested procedures.
• Transfer the petitions to the related directorate or section for follow up.
• Prepare Annual report of public shareholding company's trade trends by analyzing their balance sheets according to IFRS (Int'l Financial Reporting Standards).
• Registering different types of companies and do most of the after registration services.
• Reporting any suggestions to higher management of best practice procedures.
Arranging marketing plans with the concerned sections.
Managing all the needs of marketing campaigns.
Supervising the marketing teams with cooperation with sales manager.
Preparing periodical studies of markets of competitors
Controlling Purchase of company from overseas suppliers.
Maintaining the purchases that it's according to the specifications required.
Preparing reports of orders and shipments in hand and in way.
Following up daily business letters and matters with suppliers.
Preparing reports of payment needed for suppliers and cooperating with account dept. to remit all dues in accordance to shipping plan.
Preparing periodical reports for management of all shipments and orders
Preparing reports of spare parts ordered and in allocation from suppliers.
Working mainly as a training manager with creative ideas.
Held many conferences and addressed a lot of speeches.
Held hundreds of training sessions for employees, govt authorities and students.
Prepared strategic plans for many institutions.
Joined in international conferences about training and got many certificates.
Experienced in project management and business development
Signed agreements & contracts with International Institutes and universities to get endorsed and accredited training programmes.
Inventing creative ideas for market in the field of training.
Designed training programmes to fulfill the needs of market to train human resource managers, General managers, .. etc.
Marketing all training programs and Ideas for schools, universities, government authorities and for the public.
Held many training programs for government authorities, schools, public.
Cooperate with Human Resource Manager of the needs of training programs.
Held many training sessions in sales & marketing.
Prepared studies about performance and business improvements for different companies.
Prepare the training contents on various programs such as Powerpoint / Flash & others.
Setting plans of the company and running them smoothly.
Supervising designs and computer networks.
Arrange for interviewing the employees and suggests the suitable occupation and accommodations
Manpower planning forecast, recruitment, training and development
Good relations with professional training institutes locally and international level.
Good relations with big database of trainers all over the world in different expertise to fulfill the needs of companies, banks.
Arrange internal training and development programs sing external suppliers & consultants as required.
Develop and monitor the company's training budget in coordination with HR.
Oversee the development of effective process for the evaluation of all training and development.
Knowledge of ROI and T&D
o Worked in Employees affairs section and developed an internal system for the company to run all employees affairs.•
o Have an experience in all business administration's needs such as: preparing business letters, contracts, setting time table with suppliers, negotiating, preparing all reports for management,
o Setting plans to increase profits and attaining good targets in business each year with knowledge of markets (2m$ sales).
o Responsible of International Sales: Promoting products in the best way to increase sales.
o Have Knowledge in quoting products in big tenders for governments and other establishments.
o Responsible of all out going & incoming business letters for suppliers and customers.
o In Charge of Shipping all products to all overseas customers.
o In Charge of Export and Import Section in Company: getting all the documents needed,
o Negotiation Skills: negotiating with shipping agencies, negotiating with suppliers to get the highest discounts.
o Head of Purchasing Section: attracting quotations for equipments, machineries, stationeries ..etc.
o Preparing all of the company agreements' with various parties such as contracts with suppliers, contracts with customers for big deals & orders and exclusive agents, contracts with distributors.
o Documenting & Filing system using computer and physical files.• Sending all the business letters through e-mails & faxes.
o Worked in a long term contracts with customers in Europe, Middle East and Gulf Area.•
o Have a strong capability and command in negotiating and opening accounts with supplier's Good command in business letters, agreements in both languages.
o Working under pressure and a team leader.
o Promoting and Marketing products and commodities in the best way to get the reasonable profit and highest sales.
o Preparing all the required documents to join in International Fairs.
o Preparing account details for management and Control collecting payments from clients mainly overseas customers.
· Professional in dealing with Apple Macintosh & IBM Computers.· Fast Net Browsing & Operating · Fast Typing in Arabic & English · Preparing all kind of printing & advertising for the press such as: visit cards, Eid cards, Posters, Magazines, Advertisements..· Have a good command over color separating process in computers.· Working with many types of scanners, Image Setters, Lintronics, Laser Printers and colored ones.· Programming with Basic, Cobol Languages.· Working as a Supervisor and Technician for computer networks with Experience in networks, including Windows NT, Windows 2000 Server, Novell NetWare, Windows XP Professional and MS Office problem solving & troubleshooting.· Working with lots of packages such as: MS Office, Access, Dbase, Fox Pro, Corel Draw, Al-Nashir, 4th Dim…· Good knowledge of Internet browsers e-mails, building sites and helping in e-commerce.· Documentation & Filing system using computer and physical files.· Good command in business letters, agreements in both languages.· Working under pressure and a team leader.
Dealing with Apple Macintosh & IBM Computers
Fast Net Browsing & Operating
Fast Typing in Arabic & English
Preparing all kind of printing & advertising for the press such as: visit cards, Eid cards, Posters, Magazines, Advertisements..Have a good command over color separating process in computers.Working with many types of scanners, Image Setters, Lintronics, Laser Printers and colored ones.Good working experience in troubleshooting MS Office.Experience in network, including Windows NT and Novell NetWare. Programming with Basic, Cobol Languages, AccessWorking with lots of packages such as:MS Office, Dbase, OP, Corel Draw, Al-Nashir, 4th Dim…Documentation & Filing system using computer and physical files.Good command in business letters, agreements in both languages.Working under pressure and a team leader.Working with Networks Windows NT, Novell..
Studied Practical Economics & Management with full view of business management and accounting, and got Excellent Grade with honors Degree and got awarded as topper of Faculty that Semester.
Scietific Stream and been topper in Private Schools
Scientific Stream
