غسان شحادة

Counsel individual asylum‐seekers and refugees to manage their expectations on protection,
assistance and durable solutions
 Identify vulnerable asylum‐seekers and refugees;
 Conduct protection interviews, maintain registration and counseling database and provide
regular input on daily actions specified above
 Ensure quality and integrity of information captured at registration, notably through review of
registered cases and follow up with respective functional units
 Identify cases not eligible for registration through in‐depth interviews and maintain protection
spread sheet
 Ensure constant and accurate upkeep of data (physical and electronic) to reflect status of persons
of concern by checking that all “proGres” data fields are filled in properly. Manage and update
refugee files as necessary
 Compile periodic registration statistical reports and circulate them to all concerned parties,
including external parties. Analyze data to ensure data quality and integrity, and report trends
and issues as required
 Participate in continuous verification of asylum‐seekers including physical verification of refugees
and asylum seekers

• Planned, prepared and executed Operational (end-user) trials to verify availability and functionality of facilities, systems, staff and operational processes before the start of commercial operations.
• Assisted the implementation of the Operational training and familiarization programs to ensure adequate level of operational training and adequate level of familiarization of all airport stakeholders with new facilities and systems before the start of commercial operations.
• Writing the trial concepts.
• Prepared lists of requirements
• Coordinated procurement activities,
• Developed trial flight schedules, scenarios and trials guidelines.
• Coordinated, monitors and observes the trials
• Conducted trial briefings and debriefings, manages the trial evaluation process and follows up on open issues
• Reported on trial results, proposes measures for process improvement and business continuity towards a smooth and controlled opening of the Airport
• Assisted in coordinating the Operations working group and communicating the short/long term action plan as per ORAT schedules.

• Assisted the ORAT operational training/familiarization team to:
 Coordination of the equipment suppliers training programs for the new terminal,
 Definition and coordination of the Operational training program,
 Coordinated and prepared the orientation and familiarization program,
 Conduction of the training evaluation process, collect attendance records.

• Assisted in handling project management tasks in a rigorous manner, meeting organization, task assigning and follow-up, reporting in order to assist the ORAT team leader.

• Assisted in taking action to prevent short or longer term issues or problems

Palma - Enabling Excellence
July 2011 - February 2012
Business Analyst
Amman, Jordan

Responsibilities: • Collected and transmitted the business requirements, and translated
these into high-level process maps, product/service trees, organization
charts and detailed processes using ARIS platform
• Analyzed and documented business processes while establishing basis for process optimization and Re-engineering
• Participated in workshops / trainings / presentations
• Maintained a relationship between the company, customer, and external
parties regarding software functionality throughout the project phases
• Conducted market research pertaining to the clients business needs
• Delivered ARIS orientation sessions
• Administered and implemented balanced score card tool
Mobile: +962-79-577 6526
Email:Shehadeh.

Palma - Enabling Excellence
January 2011 - July 2011
IT Specialist
Amman, Jordan

• Handled internal IT tasks
• Managed network administration (Active Directory, Backup System,
firewall and security, mailing system, servers configuration)
• Supervised the installation of Backup system, EPM and process/system
architect software
• Responsible for client periodic maintenance visits
• Handled products maintenance management for customers
• IT systems vendor management
• Managed contracts and customer relations
Extra Curriculum Usher

Activities 2008 - 2010
Promotions/Usher/Sales/Customer Service Representative
Amman, Jordan

• Ushered and promoted various events
• Able to work on own initiatives or as part of a team and can deal with administrative duties competently


English: Written and spoken.