Ghermaine Razon

Conducted market analysis and pricing evaluations to support competitive freight
quotations and profitability targets.
Collaborated with sales, operations, and finance teams to manage RFQs, pricing
strategies, and customer quotations across multiple trade lanes.
Analyzed freight costs, carrier rates, and market trends to recommend pricing
adjustments and improve service competitiveness.
Ensured compliance with freight forwarding standards, company pricing policies,
and international shipping regulations.

Supervised daily ocean export operations, ensuring timely shipment execution,
regulatory compliance, and smooth coordination with carriers and overseas
agents.
Managed freight bookings, shipment routing, and export documentation
including Bills of Lading, invoices, and packing lists.
Coordinated with sales, pricing, and customer service teams to support RFQs,
quotations, and client-specific shipping requirements.
Monitored SOPs, KPIs, and operational processes while training team members to
improve productivity and service quality.

Supported freight forwarding operations, shipment coordination, and export
documentation while ensuring compliance with logistics procedures.
Coordinated shipment tracking, carrier communication, and issue resolution to
maintain service quality and timely cargo movement.

Identified business opportunities and managed client relationships to support
revenue growth and customer retention.
Prepared proposals, negotiated contracts, and coordinated client requirements to
ensure service satisfaction.

Managed hotel reservations and customer inquiries through phone, email, and
booking platforms.
Coordinated with internal teams to support occupancy targets and maintain guest
satisfaction.

Maintained accurate records and supported daily administrative operations with
high attention to detail.
Assisted with document management, filing, and database updates to ensure
operational efficiency.

Responded to guest inquiries regarding room availability, pricing, hotel services,
and promotions while providing professional customer support.
Maintained accurate reservation records and operational reports to support
smooth front office operations and enhance guest satisfaction.