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ghofran  bader , Retail Sales Associate

ghofran bader

Retail Sales Associate·Jeeves of Belgravi

Qatar

High school or equivalent, Experimental Science

Work experience

Total years of experience: 13 years, 0 months

Retail Sales Associate

July 2016 - Present

Jeeves of Belgravi

Qatar

July 2016 - Present

Jeeves of Belgravia LLC offers an exemplary dry cleaning and laundry service focused on high quality clothing,
meticulous fabric care and discreet and attentive service. Named after the legendary P.G. Wodehouse character,
and quintessential 'gentleman's personal gentleman', Jeeves was founded in London in 1969. There are now 8
London stores, a home delivery service covering London and the Home Counties and international locations in 12
other major cities including Doha
Role Summary
To maintain Jeeves of Belgravia branch in Pearl - Doha which include and not limited to providing exceptional
customer service, handling payments, collections and deliveries
Responsibility
- Ensuring high levels of customer satisfaction by answering calls and coordinating collections and deliveries.
- Assist with resolving both internal and external client's issues and concerns in a professional and timely
manner
- Provide a clean, organized and inviting environment for both clients and associates
- Checks all orders coming back from processing for correctness.
- Processing customer transactions and collecting payment at the point-of-sale.
- Maintain an accurate cash drawer and dispenses customer orders.

Job role:
Sales

Sales Supervisor

January 2014 - May 2016

Ooredoo Retail Shop

Tunisia

January 2014 - May 2016

Job role:
Sales

Sales Associate

May 2013 - November 2013

Zar

May 2013 - November 2013

& Responsibility
- Manage retail staff, including cashiers and people working on the floor.
- Coach, counsel, recruit, train, and discipline employees.
- Help retail sales staff achieve sales targets.
- Ensure pricing is correct.
- Work on store displays.
- Ensure merchandise is clean and ready to be displayed.
- Maintain inventory and ensure items are in stock.
- Keep up with fluctuating supply and demand.
- Utilize information technology to record sales figures, for data analysis and forward planning.
- Organize and distribute staff schedules.
- Help retail sales staff achieve sales targets.
- Handle customer questions, complaints, and issues.

Company industry:
Civil Engineering
Job role:
Sales

Secretary

March 2012 - March 2012

Dr.

Botswana

March 2012 - March 2012

Law

Company industry:
Other Healthcare Services
Job role:
Secretarial

Education

Lycée Al

January 2011

January 2011

High school or equivalent, Experimental Science

Tunisia

in

Skills

CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DELIVERY
Expert
DELIVERY
Expert
PERL
Expert
PERL
Expert
QUALITY
Expert
QUALITY
Expert
ARABIC
Beginner
ARABIC
Beginner
COACHING
Beginner
COACHING
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
DATA ANALYSIS
Beginner
DATA ANALYSIS
Beginner