Client Services Consultant
Cazar
Total years of experience :21 years, 8 Months
Cazar - May '06 to present
Sniperhire - Recruitment Management System
World-class recruitment platform helps organisations win their war for talent. It empowers HR teams with innovative tools for candidate attraction and improves quality of hires through timely and effective talent management
Client Services Consultant
Having experience in the field of Implementation and Client Services support for many customers over 125 businesses across 42 countries
Roles and Responsibilities:
• Support Project Managers on implementing the solution
• Conduct Training for clients on e-Recruitment (Sniperhire)
• Manage Help-desk calls and support clients and solve their queries on day-to-day basis
• Adhere to the process by registering clients queries in the call logging system
• Create Hints & Tips every month for clients on various topics in Sniperhire
• Prepare Quality Check Program documents for clients on their usage of Sniperhire
• Conduct random checks on client Career-sites and report them with value-based solutions and register the same in the call logging system
• Prepare Sniperhire Manuals for clients on the usage of the e-Recruitment system
• Prepare Quick Guides for training programmes
• Liaison with clients on a monthly basis, assist them on Sniperhire and provide answers to their queries and delegate to internal customers if required
Senior Officer - Service Excellence (Outserve) - Jun '05 - 19 May '06:
Worked in Customer Interaction Management - Talisma, for handling the Complaint Management of HR SSC
Prepared dash board reports for various teams across HR SSC
Roles and Responsibilities:
• Responsible for MIS reports & dashboards to for management
• Customer query resolution with customer base of 56 countries
• Handled complaint management system for HR SSC using Customer Interaction Management - Talisma
• Responsible for preparing country wise analysis for our major customers based on issues raised by the respective countries on monthly basis
• Handled all data issues before / after country goes live (Country uses Peoplewise through Employee Self Service / Manager Self Service)
Bachelors in Business Administration [University of Madras]