Giselle Symss

Group Medical Insurance

• Educating prospective customers on insurance products, mechanics, and regulatory requirements.
• Liaising with insurers to service customers’ medical insurance needs.
• Working with insurance underwriters to adapt and design medical insurance policies, at the optimal cost for the client.
• Setting-up and leading meetings with existing and new business accounts.
• Maintaining accountability for closing rates and performance metrics.


HR Technology: Bayzat Benefits & Health App

• Analyzing current HR infrastructure and technology usage of SMEs.
• Working with CEOs, HR managers & Finance Managers to implement Bayzat Benefits within their organizations to automate HR and Payroll processes.
• Partnering with the design & technology team to optimize Bayzat’s website and platform for user experience, while minimizing required touch points.
• Assisting employers and employees understand their medical insurance and networks through the usage of Bayzat Benefits.

-Marketing and Business Development
•Reviewed existing client’s risk 3 months before renewal and marketed their risk to our insurance partner companies to obtain the best coverages at the best price.
•Networked and connected with professionals from multiple industries including senior management of insurance companies and brokerages.
•Worked closely with the business development team to secure and close new business insurance deals. This involved meeting with clients, risk assessment, providing insight on policy wordings and coverages, premium negotiation and settlement, and providing new policy packages to clients.
•Worked closely with the in-house Personal Insurance department, to up-sell and cross-sell commercial insurance products to existing personal insurance clients and refer my clients to the personal insurance team.

-Account Management
•I was given the responsibility to manage and service my own book of business of over 500 existing clients in addition to providing assistance to other account managers within my department, for clients with insurance premiums of CA$5, 000 and up to CA$500, 000.
•Worked with Small Business Owners and Entrepreneurs to assess their unique insurance needs and helped them understand the diverse insurance coverages available in the market concerning their industry and business.

-Risk Management & Underwriting
•Liaised and established relationships with key personnel in insurance companies about the right underwriting risks.
•Reviewed and underwrote a number of commercial risks; Commercial Auto/Fleet Insurance, Commercial Business Insurance, Builder’s Risk, Commercial Property Insurance, Errors & Omissions Insurance, Directors’ & Officers’ Liability Insurance, Dance Studio/ Dance Instructors Insurance.
•Conducted an annual review of my existing client’s insurance policies to discern if the risk was in line with the brokerage’s and insurance company’s standards.
•Providing value-added advice to my clients on risk management and how to reduce and avoid the need to make a claim.
•Review policy wordings and coverages from our insurance partner companies to keep up to date with underwriting requirements.

-Claims Handling
•In the event of a claim, I was the first point of contact for my clients, hence I worked diligently to help expedite the claims process for the client. Constantly kept the client updated on the indemnification and restoration process as promised when the policy was initially purchased.
•Liaised with claims adjusters to understand the severity of the claim, how to resolve the claim, obtain necessary paperwork from the client to help in claims settlement.
•Worked with insurance companies to either expedite the quick settlement of the claim or assist in providing trusted contractors to restore client’s damaged property.

-Operations and Office Administration
•Coordinated activities with other internal units to meet customer needs.
•Developed, recommended, implemented, and interpreted client service procedures to the CEO to improve the effectiveness of current operations and systems.
•Ensured customer complaints were identified and recorded and if required were escalated to the unit head broker or the CEO.

-Quality Assurance and Control
•As part of the Quality Assurance Committee created in-house policies and standards to be in RIBO and legal compliance. Implemented these policies company-wide to deliver excellent customer service and experience.
•These policies and procedures acted as a catalyst in the swift administration process of preparing and maintaining documentation within the brokerage.

-Corporate Social Responsibility
•As part of the Corporate Social Responsibility Team: Community Tribe, executed the restructuring and augmentation of the CSR program. Successfully executed two CSR programs; Summer BBQ for marginalized Youth and Quality time with the Elderly.

- Commercial Aviation Department (March 2013 - August 2013)

•Providing administrative support to account managers.
•Reviewing commercial aviation policies and endorsements.
•Communicating with insurance companies and requesting changes in policy documents or endorsements.

- Canadian Owners and Pilots Association (COPA) Department
(August 2013 - April 2014)

•Sending out renewal packages to clients.
•Preparing customer invoices and billing material.
•Creating endorsements and liability slips.

In addition to the above-stated duties; providing Reception and Office Administration back up.

•Marketed eco-friendly solutions for upgrading water heaters and furnace rentals.
•Acquired 10 new customers per week and sales contracts for the company.
•Eco-Advisor to potential customers for Energy Star certified products.

•Managed a business event that was held in a number of African countries and the U.A.E.
•Promoted various products and services by tele-calling.
•Created a new database for Samba Bank.
•Successfully completed data entry for Microsoft’s clients.

•In groups of two individuals, managed a kiosk at Deira City Centre Mall. The aim was to attract customers, engage with them, convert their beliefs about the product and retain them as customers through future purchases.
•Participated in company product training, to understand the nuances of the product and how to determine a customer’s skin type in order to make product suggestions.
•Achieved company appreciation for brand building and increasing customer product loyalty through brand communications. Conveyed information about product innovation, sustainability and ideas for daily product consumption.
•Achieved sales targets obtaining 5 customers a day by providing legitimate information about Jergens, therefore convincing them to purchase Jergens lotions.
•Products focus: Jergens Ultra Healing, Jergens Shea Butter, and Jergens Original Scent Dry Skin Moisturizers.

•Worked at Sharaf DG kiosk selling the exclusive range of Samsung mobile phones & accessories; adjudged as the Best-Selling Team.