Gladys Maina

• Managed daily office operations, ensuring smooth administrative workflow across departments
• Acted as the first point of contact, handling calls, emails and visitor inquiries professionally
• Coordinated calendars, meetings, and appointments for staff and management
• Maintained filing systems and document control for accurate record management
• Monitored office supplies and liaised with vendors to ensure operational efficiency
• Supported reporting, documentation and internal communication

• Provided high-level executive support including calendar management and scheduling
• Prepared legal documents, reports and professional correspondence
• Coordinated meetings, prepared agendas and recorded minutes
• Maintained confidential records and ensured secure document handling
• Managed client communication, strengthening relationships and service delivery
• Supported office coordination and improved administrative processes

Warmly welcomed and engaged guests, creating a memorable first impression in line with high hospitality standards.
• Managed reservations and walk-in guests, ensuring smooth seating arrangements and efficient guest flow during peak hours.
• Provided personalized assistance and guidance to guests regarding services, menus, and hotel policies, anticipating their needs to enhance satisfaction.
• Acted as a key liaison between front-of-house and kitchen/service teams to ensure seamless service delivery.
• Addressed and resolved guest concerns promptly and professionally, maintaining discretion and fostering a positive guest experience.
• Maintained organized and clean reception and front desk areas, upholding operational efficiency and the hotel’s presentation standards.
• Handled administrative tasks including phone calls, reservations, client onboarding, and data accuracy to support smooth daily operations.
• Coordinated with multiple departments to ensure effective communication and operational efficiency

Greeted customers and provided personalized assistance to enhance their shopping experience.
• Identified customer needs and recommended appropriate products and styling options.
• Built and maintained strong client relationships through consistent follow-ups and excellent service.
• Met and exceeded monthly sales targets through upselling and cross-selling techniques.
• Ensured the sales floor and visual displays met brand merchandising standards.
• Maintained strong product knowledge on new arrivals, collections and fabric details.
• Replenished stock and kept racks organized, clean and visually appealing.
• Assisted with receiving, unpacking and organizing new stock deliveries.
• Participated in stock counts and helped track inventory levels to minimize shortages.