Technical Business Analyst & Project Manager
Roads and Transport Authority
Total years of experience :25 years, 7 Months
• Project managed and led a first of its kind co-branded contactless transit and financial smart card project worth AED22 million with Emirates National Bank of Dubai that resulted in the launch of the ENBD NOL Go4it and EIB RTA co-branded cards having 5 products with a 120, 000+ customer base generating AED10 million in yearly revenue.
• Project managed a network infrastructure project with a budget of over AED 6 million for Dubai’s nol card system with cross-functional teams of up to 25 consultants, system integrators, analysts and network specialists.
• Project managed a vulnerability assessment project for the NOL payment scheme
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• The role encompassed both project management and project support responsibilities like :
o Project documentation, project briefs, end stage reports, highlight reports and business cases
o Risk and issue management, quality assurance and change management
o Project communications, checkpoint meetings, project board meetings and communication plans
o Stakeholder engagement often involving senior government officials
o Managing project teams, both external suppliers and internal staff.
• Project managed the implementation of a .NET web based e-procurement solution utilizing Oracle E-Business Integration API/ Enterprise Systems Architecture and EDI technology
• Project managed a large Oracle E-Business Suite integration transformation project with Dubai Government’s GRP application with a budget of over AED 10 million.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Assisted in the organization wide upgrade of the core Oracle E-Business Suite functionality.
• Prepared technical proposals, scheduling technical pre-sales meetings and demonstrating Oracle E-Business Suite ERP integration capabilities to prospective clients.
• Assisted in the development of IT policies and procedures in accordance with ISO 9001:2000 guidelines.
• Project Managed the development and implementation of an enterprise-level client/server automated application for Lloyd’s Register of Shipping resulting in a £30, 000 annual saving to the customer.
• Responsible for knowledge acquisition, communicating with internal support and service delivery teams to educate, gather customer feedback, and resolve product issues for Lloyd’s Register Quality Assurance Systems at Aberdeen, United Kingdom.
• Responsible for test strategy formulation, execution and monitoring and cross functional training and support activities for Lloyd’s Register’s core systems.
• Involved in instituting meetings with users and functional experts; identifying and securing requirements; providing feasibility studies
• Generating software design documents, data model designs and QA documentation
• Authored Requirements Definition documents, Functional Specifications, QA test cases, Configuration Management Plans, Communication Plans, Risk Plans and Development Transition Plans
• Actively Involved in Software Development and Quality Assurance operations
• Participated in Process Re-Engineering and managing Database Conversion
• Oversaw quality assurance of code releases; handled end-user questions; researched and resolved issues.
• Collaborated with and guided team of 12 through development and testing.
• Designed, coded, and tested Visual Basic client-server applications and provided end-user support.
• Diagnosed and resolved client technical problems and system conflicts.
• Excelled at troubleshooting and configuration of the company’s flagship products.
Bachelor of Commerce (BCom)