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Gopika MR, Guest Relations Manager

Gopika MR

Guest Relations Manager·Sree Gokulam group of hotels and resorts

Qatar

Master's degree, law

Work experience

Total years of experience: 4 years, 4 months

Guest Relations Manager

May 2023 - November 2024

Sree Gokulam group of hotels and resorts

Thrissur, India

May 2023 - November 2024

Results-driven Guest Relations professional with experience in front office operations, customer service, and hospitality support. Skilled in handling guest inquiries, managing reservations, resolving complaints professionally, and ensuring excellent guest satisfaction. Strong communication and interpersonal skills with the ability to work in fast-paced hotel environments. Experienced in coordinating with different departments to provide smooth guest experiences. Passionate about delivering high-quality hospitality service and building positive guest relationships. Currently seeking opportunities in Qatar as a Guest Relations Manager / Front Desk professional.

Company industry:
Hospitality & Accomodation

Executive

January 2022 - April 2023

Fair Future Overseas Educational Consultancy.

Cochin, India

January 2022 - April 2023

1)Assisted students with study abroad admissions and application processes, ensuring accurate
documentation and timely submissions.
2)Prepared and organized student portfolios, application forms, and supporting documents
according to company procedures.
3)Communicated with clients to understand educational goals and provide continuous guidance
throughout the admission process.
4)Supported students in decision-making by offering information, counseling, and personalized
assistance for higher education opportunities abroad.

Company industry:
Business Consultancy Services
Job role:
Management

Executive

August 2020 - January 2022

Legal Consultants.

Mumbai, India Hybrid

August 2020 - January 2022

1)Managed company law-related matters for clients, ensuring compliance with legal and regulatory
requirements. Assisted in executing corporate legal procedures, including company registration,
documentation, and statutory filings.
2)Prepared, organized, and maintained legal case files and confidential client records.

Company industry:
Law Firm
Job role:
Management

Education

CS laws, Inspire Academy

August 2020

August 2020

Master's degree, law

India

Calicut University

August 2017

August 2017

Bachelor's degree, Bachelor of Commerce

India

Carmel College

August 2017

August 2017

Bachelor's degree, Computer Applications

India

GS HSS

April 2014

April 2014

High school or equivalent, Biology)

India

M.M. N.S. S

July 2011

July 2011

High school or equivalent, Biology And Physics

India

Skills

Team Leadership
Expert
Team Leadership
Expert
problem solving skills
Expert
problem solving skills
Expert
Customer Relations
Expert
Customer Relations
Expert
communication,teamwork,leadership skill
Expert
communication,teamwork,leadership skill
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOTEL OPERATIONS
Intermediate
HOTEL OPERATIONS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

English

Expert

Hindi

Expert

Hobbies and interests

singing,dancing