Passenger Service Agent
Serco Middle East - Dubai Metro
Total years of experience :15 years, 5 Months
Key Safety Responsibilities
Observing and complying with train operation
procedures and work instructions
Complying with safety communication principles and protocol
Ensuring passenger behavior is safe
Reporting on abnormalities
Responding to instructions from the Control Centre on handling train problems and Incident/accident management
Assisting passengers in Incident and/Accident situations
Cooperating with engineers and third parties on Incident management
Taking initiative in proposing safety measures and facilities for continuous improvement.
Other Responsibilities
Manual operations of the train as per defined procedures
Customer care and service duties
Revenue Protection duties
Operation and Emergency duties when required
•Manning the Customer Service desk and assisting customers that approach the desk effectively and efficiently
•Answering all inbound calls and handling the customer issues, and/or complains as per the company policies
•Keeping records and follow up on customer inquiries and suggestions and passing this to the management
•Making outbound calls to customers informing them on any promotions and sales going on.
•Recording and follow up on customer collection and returns
•Creating a link between the customer and management giving feedback on customer levels of satisfaction and passing on information to the customers
•Keeping and updating records on staff attendance, overtime, and leave.
•Gift wrapping
Sales Associate
HomeCentre L.L.C. Location: Dubai, United Arab Emirates
Company Industry: Retail
December 2008-March 2011
Duties and Responsibilities
•Acknowledging and welcoming customers
•Finding out customer needs and using effective questioning techniques and listening skills to make the most effective product recommendation.
•Giving information and demonstrations on the products.
•Link selling.
•Closing the sale and ensuring the customer is satisfied with the purchase.
•Liaising with concerned departments for the after sale services.