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Grace Diane Takeuchi, Application Support

Grace Diane Takeuchi

Application Support ·Premium Technology Inc

United Arab Emirates

Bachelor's degree, Bachelor of Science in Information Technology

Work experience

Total years of experience: 13 years, 5 months

Application Support

January 2022 - January 2024

Premium Technology Inc

Abu Dhabi, United Arab Emirates

January 2022 - January 2024

• Professionally handle incoming requests via phone or email from customer and ensure that issues are resolved both promptly and thoroughly
• Prioritization and handling of customer requests and incidents within predetermined SLAs
• Monitor and respond to open tickets submitted through an incident management system
• Providing support to local clients and to external clients
• Handling all customer requests and educate them on company product
• Provide quality service in the areas of handling inquiries, troubleshooting, and system assistance
• Assisting with systems testing
Company industry:
Banking
Job role:
Banking

Receptionist / Admin Assistant

June 2021 - January 2022

Intercontinental Dental Clinic

Abu Dhabi, United Arab Emirates

June 2021 - January 2022

• Responsible for financial accounts of the organization
• Preparation of Monthly Reports as per the requirements of the Management
• Attended phone calls, concluded the nature of calls and assisted callers to take appointments.
• Handling medical front desk in computerized and manual scheduling, billing, and health/insurance records supervision, including main carriers and medicals.
• Assist and maintain patient’s appointments and patients’ records.
• Processing patient’s insurance claims.
• Handles administrative task, license renewals and contracts for Third-party suppliers.
Company industry:
Medical Clinic

IT Executive (Management - Seafarer)

February 2015 - February 2021

Star Cruises & Dream Cruises

Manila, Philippines

February 2015 - February 2021

• Performs duties assigned by the Senior IT Manager, attends HOD meetings and Shipboard Management meetings, report directly to top IT Department management on shore-side (AVP/VP/SVP), carry out these duties diligently and promptly.
• Performs daily monitoring, support and maintenance of the business application server, data communication infrastructure, business data-centric resources (including computer hardware equipment, software and data protection, network stability) to ensure the delivery of shipboard system.
• Is responsible for the 1st level support to business application to ensure minimal disruption, business continuity of operation, service expectations and service level requirements are uninterrupted.
• Determine project budgets, purchasing requests and quality check for all IT related systems.
Company industry:
Hospitality & Accomodation

Application Developer

January 2011 - February 2015

Star Cruises Centre

Manila, Philippines

January 2011 - February 2015

• Responsible for the 2nd level IT Applications Support for all shore instances and Ship (Fleet).
• Basic knowledge on MSSQL, Visual Basic and Web-based applications.
• Develops programs application for Casino systems
• Responsible for Project Planning, Timeline, Budget and Project Implementation for Star Cruises IT Application.
• An excellent ability to communicate and interact at all level
• Implement, support and maintain Casino applications system onboard fleet.
Company industry:
Hospitality & Accomodation

JUNIOR PROJECT ASSOCIATE

June 2010 - August 2011

ITCraft Systems

Manila, Philippines

June 2010 - August 2011

• Meeting and dealing IT services with the clients
• Project Planning and creating kick-off presentation
• Documenting the Scope of system, Specifications, User Manual and Project Sign-Off/ Acceptance document.
• Quality Assurance and Quality Check of IT system before Project Implementation and Sign Off.
Company industry:
IT Services

Education

Lyceum of the Philippines University

January 2010

January 2010

Bachelor's degree, Bachelor of Science in Information Technology

Philippines

Skills

Network Administration
Expert
Network Administration
Expert
Database Management
Expert
Database Management
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
MySQL
Expert
MySQL
Expert
Software Development
Expert
Software Development
Expert
WRITING
Intermediate
WRITING
Intermediate
DATA INFRASTRUCTURE
Expert
DATA INFRASTRUCTURE
Expert
HOTEL OPERATIONS
Expert
HOTEL OPERATIONS
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
operating systems
Expert
operating systems
Expert
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
HARDWARE SUPPORT
Expert
HARDWARE SUPPORT
Expert
SERVER MIGRATION
Expert
SERVER MIGRATION
Expert
UPGRADES
Expert
UPGRADES
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
ANTI VIRUS
Intermediate
ANTI VIRUS
Intermediate
BACKUP
Intermediate
BACKUP
Intermediate
CISCO
Intermediate
CISCO
Intermediate
troubleshooting
Expert
troubleshooting
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
system administration
Expert
system administration
Expert
web development
Expert
web development
Expert
manual testing
Expert
manual testing
Expert
pc networking
Expert
pc networking
Expert
hardware
Expert
hardware
Expert
vmware
Expert
vmware
Expert
network operations
Expert
network operations
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
PURCHASING
Expert
PURCHASING
Expert
BUSINESS CONTINUITY
Expert
BUSINESS CONTINUITY
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PRIORITIZATION
Expert
PRIORITIZATION
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
PROJECT IMPLEMENTATION
Expert
PROJECT IMPLEMENTATION
Expert

Social profiles

Personal Website
Personal Website

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Languages

English
Expert

Training and Certifications

Certifications
Linux Operationg System
Jan 2010
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Windows Server Administration
Jan 2010
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Network Security
Jan 2010
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Training
MY SQL 2012 TRAINING
DB WIZARDS
May 2013
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