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Gul Faraz, Project Manager FM & Property Operations

Gul Faraz

Project Manager FM & Property Operations·Hewar Group-RCU

Saudi Arabia

Bachelor's degree, Facilities Management Operations-Cont.

Work experience

Total years of experience: 21 years, 2 months

Project Manager FM & Property Operations

January 2023 - Present

Hewar Group-RCU

Medina, Saudi Arabia

January 2023 - Present

› Managing integrated facilities & property management operations of the Old Town Heritage commercial market (A UNESCO
Heritage site).
› Management and coordination of all the Property and Facilities Management Services and deliverables across multiple
contracts
› Manage all F&B, Retails and other seasonal activations in the heritage market.
› Manage tenants operations, lease contracts, quality audits, mystery shopper audits, etc.
› Manage all contractors and service providers for the delivery of FM services, Audit & control of KPI and SLA related to a
contractual obligation.
› Responsible for the Facilities Management Service including QHSE policies, procedures, and systems that support a safe and
professional work ethic and that it remains relevant and up to date ensuring they are aware of the Companys Integrated
Management System (IMS), legislation, regulatory compliance, and industry best practice.
› Contribute to preparing Budgets, financial monitoring, and cost controls.

Company industry:
Management Consulting

Manager Facilities Management

January 2019 - December 2022

SNC-Lavalin Arabia KSA

Riyadh, Saudi Arabia

January 2019 - December 2022

Project SAR- & KAFD
› Managed total facilities management operations of SAR (Saudi Arabian Railway) north line seven stations, two
locomotives workshops and SAR head office, KAFD (King Abdullah Financial District Riyadh).
› Responsible for the day-to-day management of the service delivered by in-house staff, and appointed service providers
across the contract, including liaison with other key support staff providing guidance and direction as required.
› Provides continuous oversight and monitoring of performance for both Hard and Soft services and liaises with other
departments and key stakeholders on all matters.
› Responsible for ensuring compliance with the companys financial, commercial, service delivery, risk mitigation, and
achievement of contractual targets of quality, safety, and service reliability. And ensuring FM services are effectively
managed and delivered to the highest standard.
› Management and coordination of all Facilities Management Services and deliverables across multiple contracts
› Managed all activities by contractors and service providers for the delivery of FM services, Audit & control of KPI and
SLA related to a contractual obligation.
› Responsible for the Facilities Management Service including QHSE policies, procedures, and systems that support a safe
and professional work ethic and that it remains relevant and up to date ensuring they are aware of the Companys
Integrated Management System (IMS), legislation, regulatory compliance, and industry best practice.
› Carry out audits and inspections of service providers contractual obligations and performance. Sample work orders and
ensure completion as per quality expectations and SLA.
› Contribute to the preparation of Budgets, financial monitoring, and cost controls.
› Done mobilization & transition for MISK city Riyadh project.

Company industry:
Facilities & Property Management
Job role:
Management

Area Facilities Manager

January 2017 - December 2018

Al Hokair Group of Co. KSA

Jeddah, Saudi Arabia

January 2017 - December 2018

› Managed total facilities management operations of seven shopping malls (Arabian Centers) in the western region of
KSA.
› Worked as facilities manager for Mall of Arabia Jeddah KSA
› Responsible for routine corrective and PPM maintenance for all eight shopping malls in the region.
› Managed Hard & soft services and other facilities services sub-contractors in the region
› Meeting and coordination with clients, and internal departments to run smooth operations
› Generating monthly yearly reports for the client and higher management
› Performed related duties & responsibilities.

Company industry:
Facilities & Property Management
Job role:
Management

facilities manager

August 2013 - December 2016

M.H Alshaya Co. Dubai UAE

Dubai, United Arab Emirates

August 2013 - December 2016

Project Alshaya Fashion
› Managed total facilities management operations of world-famous casual dining and fashion & retail brands, Starbucks
coffee, PF changes, Texas Roadhouse, Potbelly, Cheesecake Factory, H&M, American Eagle, Debenhams, and
Footlocker.
› Manage the MEP & Soft service subcontractors and carry out audits to monitor the standard of work and completion
Schedule. Monitoring progress, the effectiveness of remedial works, outstanding works, and end-of-defect works as
carried out by the contractors and reporting to the head of the department. Respond to major maintenance calls and
resolve the problems within the agreed time frame and provide suggestions to the brand to minimize the breakdown
Occurrences,
› Constant coordination with all the sub-contractors/direct contractors involved with the projects,
› Daily monitoring reviewing CAFM (Archibus).
› Performs related duties and responsibilities as required.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Facilities Operations Engineer

May 2011 - June 2013

Enova formerly (MAF Dalkia)

Dubai, United Arab Emirates

May 2011 - June 2013

Project Deira
› Worked as a facilities operations engineer for MAF Deira city center complex (shopping mall, MAF Towers, MAF Hotel,
City center Offices) And Abu Dhabi Airport.
› Monitor daily CM and PPM activities.
› Determined priorities and completed assignments timely.
› Conduct regular inspections of the site and property within the Engineering Sections to avoid any major failures.
› Assign Jobs to be carried out by each technical staff member at the complex and supervise the progress of the work being
carried out.
› Provide training and toolbox talk to the team.
› Conduct training sessions on new work methods or procedures, safety regulations, work policies, codes, and standards.
› Responsible for fire and safety programs and procedures within the area of my responsibility.
› Legally responsible for the quality assurance inspection.
› Performs related duties and responsibilities as required.

Company industry:
Facilities & Property Management
Job role:
Engineering

Position Facilities Operations Engineer

December 2007 - April 2011

Quantum Enterprise Dubai UAE

Dubai, United Arab Emirates

December 2007 - April 2011

Project EKFC, Centro, Movenpick, Nandos
› Managed total facilities management operations of the companys four major projects.
› Assign Jobs to be carried out by each technical staff member at project sites and supervise the progress of the installation
work being carried out.
› Accountable for the daily engineering activities.
› Ensure the safety of hazardous areas.
› Legally responsible for the quality assurance inspection.
› Visit the project site to check project activities.
› Control on quantity & quality of the materials used at the project site.
› Performs related duties and responsibilities as required.

Company industry:
Catering, Food Service, & Restaurant

Area Service Engineer

April 2005 - December 2007

World Call Communication Pvt. Ltd.

Mansehra, Pakistan

April 2005 - December 2007

Project World
› Managed total technical operations of a sub-division in north KPK Pakistan.
› Respond to major & minor maintenance calls and resolve the problems within the agreed time frame and provide
suggestions to customers to minimize the breakdown occurrences.
› Review the jobs carried out by the technical team at project sites, for their correctness.
› Satisfy with all queries raised by the client, once the installation, testing, and commissioning is over.
› Determine priorities and complete assignments promptly.
› Provides training to junior staff as required.
› Once the project is completed, coordinate with the clients representative, to physically check each piece of equipment
supplied and installed to obtain the clients signature on the report.
› Resolve any problems faced by our technical team during project execution.
› Timely correspondence with all project-related entities to ensure that our companys interest is not compromised by
other contractors involved in the project.
› Performs related duties and responsibilities as required.

Company industry:
Telecommunications

Education

LMU-UK

December 2026

December 2026

Bachelor's degree, Facilities Management Operations-Cont.

United Kingdom

Alison Institute

March 2010

March 2010

Diploma, Operations Management

United Arab Emirates

Alison Institute

March 2010

March 2010

Diploma, Health & Safety

United Arab Emirates

GPA (percentage): 65%

GPA (percentage): 65%

NA

GPI Mansehra Pakistan

July 2001

July 2001

Higher diploma, Electrical

Pakistan

Associate Engineer (Electrical)

JDCC Mansehra Pakistan

February 2001

February 2001

Diploma, Computer Science

Pakistan

Skills

Operation Management
Expert
Operation Management
Expert
Emergency Management
Expert
Emergency Management
Expert
Project Management
Expert
Project Management
Expert
Facility Management
Expert
Facility Management
Expert
Team Management
Expert
Team Management
Expert
Project Management
Expert
Project Management
Expert
Team Building
Expert
Team Building
Expert
Strong Organisation & Planing
Expert
Strong Organisation & Planing
Expert
Strong Communication & Interpersonal Skill
Expert
Strong Communication & Interpersonal Skill
Expert
Excellent Troubleshooting Skill
Expert
Excellent Troubleshooting Skill
Expert
Excellent Negotiation Skill
Expert
Excellent Negotiation Skill
Expert
operations management
Expert
operations management
Expert
maintenance management
Expert
maintenance management
Expert
maintenance engineering
Expert
maintenance engineering
Expert
asset management
Expert
asset management
Expert
team leadership
Expert
team leadership
Expert
time management
Expert
time management
Expert
marketing management
Expert
marketing management
Expert
procurement
Expert
procurement
Expert
team management
Expert
team management
Expert
ms project
Expert
ms project
Expert
negotiation
Expert
negotiation
Expert
mep
Expert
mep
Expert
operation
Expert
operation
Expert
energy conservation
Expert
energy conservation
Expert
green energy
Expert
green energy
Expert
logistics
Expert
logistics
Expert
materials
Expert
materials
Expert
marketing
Intermediate
marketing
Intermediate
maintenance planning
Expert
maintenance planning
Expert
pumps
Expert
pumps
Expert
maintenance services
Expert
maintenance services
Expert
warranty
Expert
warranty
Expert
AUTOCAD
Intermediate
AUTOCAD
Intermediate
CONTRACTOR LICENSE
Intermediate
CONTRACTOR LICENSE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
PROJECT PLANNING
Intermediate
PROJECT PLANNING
Intermediate
CREDIT FACILITIES
Intermediate
CREDIT FACILITIES
Intermediate
FACILITIES MANAGEMENT ADMINISTRATOR FMA
Intermediate
FACILITIES MANAGEMENT ADMINISTRATOR FMA
Intermediate
Operation Management
Expert
Operation Management
Expert
Emergency Management
Expert
Emergency Management
Expert
Facility Management
Expert
Facility Management
Expert

Languages

English

Expert

Urdu

Native Speaker

Hindi

Beginner

Punjabi

Beginner

Arabic

Beginner

Memberships

BIFM UK

Professional Membership

April 2014

IFMA

Professional Membership

December 2017

Training and Certifications

Certifications
X-Ray system
Physical Security System
BMS system
Lean six sigma black belt
NEBOSH International general certificate in occupational health & safety-ICJ
B-Tech Engineering in Electrical
Level 3 in Facilities Management Operations-BIFM-UK
NVQ Level 6 Occupational Health & Safety-Cont.
KSA Light Vehicle License
Dubai UAE Light Vehicle
Baggage Handling System
Physical Security System
BMS system
York Chiller System
STP/RO systems
GENSET 32
Health, Safety & Environment
NEBOSH International general certificate in occupational health & safety-ICJ
Engineering in Electrical
Level 3 in Facilities Management Operations-BIFM-UK
Dubai UAE Light Vehicle License# 1661565 KSA Light Vehicle License License# 2524318686
Professional Membership FMP-Certified

Hobbies and interests

Travelling, Reading