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Gul mohamed Mohamed Azaf, Senior Barista & Floor Manager (Outlet Manager

Gul mohamed Mohamed Azaf

Senior Barista & Floor Manager (Outlet Manager·Tea Avenue Jawatha

Sri Lanka

Diploma, Diploma in hotel management

Work experience

Total years of experience: 8 years, 4 months

Senior Barista & Floor Manager (Outlet Manager

January 2026 - Present

Tea Avenue Jawatha

Colombo 5, Sri Lanka •Hybrid

January 2026 - Present

• Overseeing daily floor operations as Floor Manager, ensuring smooth service flow, staff coordination,
and an exceptional guest experience across the outlet.
• Managing inventory control including stock monitoring, ordering, and waste reduction to maintain
costefficiency and consistent product availability.
• Handling customer complaints and feedback with professionalism, implementing corrective actions to
uphold service quality standards.
• Supporting F&B management functions including menu execution, portion control, and adherence to
food safety and hygiene regulations.
• Preparing and serving specialty coffee and tea beverages to the highest quality standards while
supervising barista team performance.
• Collaborating with senior management on operational planning, team scheduling, and continuous
improvement initiatives.
Company industry:
Catering, Food Service, & Restaurant

Junior Barista – Specialty Coffee Specialist

February 2020 - June 2026

Empire Coffee

Doha, Qatar

February 2020 - June 2026

• Prepared a wide variety of hot and cold specialty drinks during high-volume shifts, achieving consistently
positive customer satisfaction scores.
• Recommended beverages based on a thorough understanding of individual customer preferences and
dietary requirements.
• Maintained supply levels at counter and customer-facing areas to meet typical and peak service
demands.
Company industry:
Hospitality & Accomodation

Junior Barista

March 2018 - June 2026

Queens Hotel

Kandy, Sri Lanka

March 2018 - June 2026

• Managed shift operations including opening/closing procedures and handover coordination.
• Handled customer complaints with professionalism and escalated where necessary to maintain service
standards.
• Participated in promotional programmes and contributed to merchandising initiatives.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior Barista

January 2022 - January 2025

Coutume Café, Vendome Mall

Lusail, Qatar

January 2022 - January 2025

• Prepared and served a full range of specialty beverages — espresso, cappuccino, latte, cold brew, and
pour-over — applying advanced knowledge of extraction time, grind size, water temperature, and
equipment calibration to consistently deliver high-quality drinks in a high-traffic environment.
• Trained and mentored junior baristas in coffee preparation, customer service, and workplace standards;
conducted regular cupping and tasting sessions to sharpen sensory skills and deepen product
knowledge across the team.
• Educated customers on specialty coffee origins, flavour profiles, and brewing methods while resolving
complaints professionally — building lasting customer loyalty and maintaining consistently high
satisfaction scores.
Company industry:
Catering, Food Service, & Restaurant

Barista

April 2022 - September 2024

Coutume

Lusail, Qatar

I found this job using Bayt.com

April 2022 - September 2024

• Possess 5 years of hands-on experience as a Barista across 3 dynamic cafes.
• Successfully completed a 2-year contract, demonstrating commitment and reliability in a fast-paced environment.
• Skilled in crafting high-quality espresso beverages and providing exceptional customer service.
• Proficient in operating various coffee equipment and maintaining cleanliness and organization in the workspace.
• Adept at managing inventory and assisting with training new staff to enhance team performance.
• Passionate about coffee culture and continuously seeking opportunities to expand knowledge of brewing techniques and flavor profiles.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

ACTH

July 2019

July 2019

Diploma, Diploma in hotel management

Sri Lanka

GPA (percentage): 1%

GPA (percentage): 1%

Barista training, food safety training, waiters training, f & b training etc
View attachment

Skills

Employee Services
Expert
Employee Services
Expert
Employee Branding
Expert
Employee Branding
Expert
Employee Loyalty
Expert
Employee Loyalty
Expert
Employee Surveys
Expert
Employee Surveys
Expert
Managing Employees
Expert
Managing Employees
Expert
Cashier
Intermediate
Cashier
Intermediate
Hospitality
Expert
Hospitality
Expert
Teamwork
Expert
Teamwork
Expert
Sales
Expert
Sales
Expert
Barista
Intermediate
Barista
Intermediate
Coffee
Expert
Coffee
Expert
waiter
Expert
waiter
Expert
Management
Intermediate
Management
Intermediate
Cashiering
Intermediate
Cashiering
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Merchandising
Expert
Merchandising
Expert
Multitasking
Expert
Multitasking
Expert
Communication
Expert
Communication
Expert
Latte art
Expert
Latte art
Expert
Survey
Expert
Survey
Expert
Customer service
Expert
Customer service
Expert
COFFEE MAKING
Intermediate
COFFEE MAKING
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
INDUSTRIAL REPAIR AND MAINTENANCE
Intermediate
INDUSTRIAL REPAIR AND MAINTENANCE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRODUCT QUALITY QA QC
Intermediate
PRODUCT QUALITY QA QC
Intermediate

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Food Safety & Hygiene Certification
(SCA) Barista Skills – Foundation Level
Training
Barista training
Australian College training hospitality
Jan 2018
Show credentials

Hobbies and interests

Soccer

I have school level certificate for football