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Gundubilli Nagasai, Associate

Gundubilli Nagasai

Associate·Sutherland Healthcare Solutions

India

Bachelor's degree, Computer Science

Work experience

Total years of experience: 2 years, 3 months

Associate

January 2024 - September 2025

Sutherland Healthcare Solutions

Hyderabad, India

January 2024 - September 2025

• Resolved 90% of customer issues within 24 hours, showcasing strong problem-solving skills and efficiency in customer service.
• Handled and resolved customer complaints, demonstrating excellent communication and conflict resolution abilities.
• Collaborated with team members to enhance service quality and improve customer satisfaction metrics, fostering a team-oriented environment.
• Leveraged analytical skills to identify trends in customer feedback, contributing to continuous improvement initiatives.
• Developed a customer-centric approach, ensuring a positive experience and building long-term relationships.
• Adapted to various roles, including data entry and analysis, enhancing operational efficiency and accuracy.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Executive

January 2023 - June 2023

MOURI Tech Limited

Visakhapatnam, India

January 2023 - June 2023

Company industry:
IT Services

Education

ADITYA DEGREE COLLEGE

January 2022

January 2022

Bachelor's degree, Computer Science

India

GPA (percentage): 80%

GPA (percentage): 80%

SRI PRAKASH VIDYANEKETAN

January 2019

January 2019

High school or equivalent, Maths, Physics and Chemistry

India

NAVAJEEVAN PUBLIC SCHOOL

January 2017

January 2017

High school or equivalent, Commerce

India

Skills

CLAIMS PROCESSING
Intermediate
CLAIMS PROCESSING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate

Languages

English

Expert

Telugu

Native Speaker

Hindi

Expert

Hobbies and interests

Travelling
Listening to Music
Playing Games