Gurpartap Singh

• Handled customer-facing communication in professional and operational environments.
• Maintained customer coordination through digital communication tools, operational systems, and workflow follow-ups.
• Learned CRM-based workflows including customer interaction handling, support coordination, and ticket management
exposure.
• Developed strong listening, communication, and problem-solving abilities while handling customer concerns and
operational escalations.
• Comfortable learning technical processes, troubleshooting basics, and support systems required in international
support environments.

• Managed passenger check-in procedures and ensured smooth boarding operations according to airline schedules.
• Verified passenger travel documentation and assisted passengers with operational and travel-related queries.
• Coordinated with pilots, cabin crew, ground staff, and operational teams during departure procedures.
• Used Sabre and Amadeus systems for passenger handling and operational support processes.
• Assisted passengers during delays, gate changes, baggage coordination, and boarding situations while maintaining calm
and professional communication.
• Worked in high-pressure airport environments requiring multitasking, time management, coordination, and
communication accuracy.