Gurpreet Singh Hallan

KEY RESPONSIBILITIES & IMPACT -

Led end-to-end mall operations, including commercial strategy, leasing coordination, facilities, marketing, security, housekeeping, and administration.
Owned annual business planning, income budgets, Opex/Capex control, and performance reporting to senior leadership.
Managed tenant relationships across 350+ retail, F&B, and entertainment brands, improving retention and commercial performance.
Partnered with leasing teams to optimize tenant mix and occupancy, driving sustained revenue growth. Built strong working relationships with Federal and Local Government authorities, ensuring seamless approvals, compliance, and certifications.
Led, mentored, and developed large multi-disciplinary teams and service partners.
Delivered award-winning marketing & CSR initiatives, positioning all the shopping malls as a suburban, regional and community hubs.

CORE LEADERSHIP & TECHNICAL EXPERTISE -

Mall & Retail Asset Management.
P&L Ownership, Budgeting & NOI Growth.
Leasing Strategy & Tenant Mix Optimization.
Mall Launches, Fit-Outs & Refurbishments.
Facilities Management (Hard & Soft Services).
Retail Revenue & Footfall Growth.
Cost Optimization & Vendor Management.
Government Liaison & Regulatory Compliance.
Mall Marketing, Events & Experiential Retail.
Large Team Leadership & Performance Management.

MAJOR ACHIEVEMENTS -

Successfully launched and stabilized 2 major shopping malls in various Emirates across UAE:
- LuLu Mall, Fujairah
- Al Foah Mall, Al Ain
Improved malls revenue by overall 35% through strategic lease negotiations and space optimization.
Integrated government service facilities (helpdesks, data centers, kiosks), increasing customer satisfaction by overall 85%.
Negotiated service contracts and vendor agreements, delivering overall 25% reduction in operational costs without service compromise.
Spearheaded mall-wide marketing, branding, and promotional campaigns, significantly increasing overall 45% footfall and customer engagement.

KEY RESPONSIBILITIES & IMPACT -

Led end-to-end mall operations including commercial strategy leasing coordination facilities marketing security housekeeping and administration.
Owned annual business planning income budgets Opex/Capex control and performance reporting to senior leadership.
Managed tenant relationships across 200+ retail F&B and entertainment brands improving retention and commercial performance.
Partnered with leasing teams to optimize tenant mix and occupancy driving sustained revenue growth. Built strong working relationships with Federal and Local Government authorities ensuring seamless approvals compliance and certifications.
Led mentored and developed large multi-disciplinary teams and service partners.
Delivered award-winning marketing & CSR initiatives positioning all the shopping malls as a suburban regional and community hubs.

CORE LEADERSHIP & TECHNICAL EXPERTISE -

Mall & Retail Asset Management.
P&L Ownership Budgeting & NOI Growth.
Leasing Strategy & Tenant Mix Optimization.
Mall Launches.
Fit-Outs & Refurbishments.
Facilities Management (Hard & Soft Services).
Retail Revenue & Footfall Growth.
Cost Optimization & Vendor Management.
Government Liaison & Regulatory Compliance.
Mall Marketing Events & Experiential Retail.
Large Team Leadership & Performance Management.

MAJOR ACHIEVEMENTS -

Successfully launched 1 and stabilized 4 major shopping malls in various Emirates across UAE:
- Safeer Mall Ras Al Khaimah
- Safeer Mall Sharjah
- Century Mall Dubai
- Century Mall Fujairah
Improved malls revenue by overall 20% through strategic lease negotiations and space optimization.
Integrated government service facilities (helpdesks data centers kiosks) increasing customer. satisfaction by overall 70%.
Negotiated service contracts and vendor agreements delivering overall 20% reduction in operational costs without service compromise.
Spearheaded mall-wide marketing branding and promotional campaigns significantly increasing overall 40% footfall and customer engagement.

KEY RESPONSIBILITIES & IMPACT -

Sales strategy & target delivery.
Dealer / channel management.
Marketing planning & campaign execution.
Corporate, fleet & institutional sales.
Customer experience & retention.
Finance, insurance & allied revenue.
Team leadership & capability building.
Reporting, forecasting & governance.

CORE LEADERSHIP & TECHNICAL EXPERTISE -

Product lifecycle & launch readiness.
Pricing, schemes & profitability governance.
Demand forecasting, supply & inventory management.
CRM discipline & lead management quality.
Digital marketing & online leads.
Test-drive excellence & experience management.
Exchange, used-car & trade-in enablement.
Corporate governance & tender/business-to-business handling.
Training, performance coaching & incentive governance.
Customer escalation & complaint resolution.
Compliance, audits & process adherence.
Network expansion & brand visibility.

MAJOR ACHIEVEMENTS -

Achieved 100% of annual sales targets and sustained top-tier performance across multiple quarters.
Improved territory/dealer market share by 35 percentage points through micro-market planning and competitive counter-strategy.
Increased conversion from enquiry-to-booking by 40% by tightening CRM follow-up, test-drive discipline and objection handling.
Turned around an underperforming dealer/outlet; improved monthly retail from 30 to 75 units within 12 months.
Reduced ageing/cancellations by 18% by improving booking hygiene, finance coordination and delivery planning.
Generated approx. 450 qualified leads/month via high-ROI BTL activities (roadshows, corporate camps, activations).
Reduced cost per lead by 20% by shifting spend toward top-performing channels and improving lead quality filters.
Built a corporate/fleet book of 15K accounts, contributing 40 units annually and diversifying sales mix.
Increased finance penetration to 65% and insurance attachment to 38%, boosting per-car profitability.

KEY RESPONSIBILITIES & IMPACT -

Business development & sales delivery.
Team handling (Advisor / Agent / Partner management).
Customer acquisition & relationship management.
Process, documentation & compliance.
Performance governance & reporting.
Market visibility & local campaigns.
Stakeholder coordination.

CORE LEADERSHIP & TECHNICAL EXPERTISE -

Led agency sales in Jammu; delivered assigned NBP/APE and policy targets through advisor team.
Recruited, trained, and activated advisors; improved productivity via joint calls and weekly governance.
Managed end-to-end sales cycle (lead to issuance), ensuring documentation accuracy and compliance.
Drove product mix, pipeline conversion, and persistency through renewals focus and customer servicing.
Built local market tie-ups and executed micro-market campaigns to expand customer base.
Expanded agency networks across the entire North Zone by developing channels through Insurance Care. Consultants and managing end-to-end sales and marketing operations for the region.
Drove business acquisition by organizing roadshows, campaigns, and corporate meetings while overseeing the complete North India belt.

MAJOR ACHIEVEMENTS -

NBP / APE / Policy count.
Active advisor base & activation rate.
Case rate / premium per active advisor.
Conversion ratio & issuance TAT.
Persistency (13th/25th month, as tracked).
Compliance & quality (rejects, cancellations, documentation defects).

KEY RESPONSIBILITIES & IMPACT -

Office administration & workplace operations.
Facility management & infrastructure coordination.
Vendor management, contracts & cost control.
Procurement & inventory control (admin purchases).
Asset & record management.
Travel, logistics & employee support services.
Safety, security & statutory admin compliance.
Event & meeting management.
Coordination with internal stakeholders.

CORE LEADERSHIP & TECHNICAL EXPERTISE -

Managed end-to-end office administration and facility operations in 4 Mumbai sites, ensuring SLA-driven service delivery.
Led vendor onboarding, AMCs, negotiations, billing coordination, and admin budget control with cost optimization.
Handled admin procurement, inventory, and asset records; ensured audit-ready documentation and process compliance.
Coordinated security, housekeeping, maintenance, travel/logistics, and workplace support services for employees and visitors.

MAJOR ACHIEVEMENTS -

Reduced admin cost by 27% through renegotiation/vendor consolidation.
Improved facility uptime/service response by 18% via preventive maintenance + SLA tracking.
Managed office operations for 187 employees across 4 sites.

KEY RESPONSIBILITIES & IMPACT -

Sales strategy & target delivery.
Dealer / channel management.
Marketing planning & campaign execution.
Corporate, fleet & institutional sales.
Customer experience & retention.
Finance, insurance & allied revenue.
Team leadership & capability building.
Reporting, forecasting & governance.

CORE LEADERSHIP & TECHNICAL EXPERTISE -

Product lifecycle & launch readiness.
Pricing, schemes & profitability governance.
Demand forecasting, supply & inventory management.
CRM discipline & lead management quality.
Digital marketing & online leads.
Test-drive excellence & experience management.
Exchange, used-car & trade-in enablement.
Corporate governance & tender/business-to-business handling.
Training, performance coaching & incentive governance.
Customer escalation & complaint resolution.
Compliance, audits & process adherence.
Network expansion & brand visibility.

MAJOR ACHIEVEMENTS -

Achieved 100% of annual sales targets and sustained top-tier performance across multiple quarters.
Improved territory/dealer market share by 28 percentage points through micro-market planning and competitive counter-strategy.
Increased conversion from enquiry-to-booking by 35% by tightening CRM follow-up, test-drive discipline and objection handling.
Turned around an underperforming dealer/outlet; improved monthly retail from 90 to 175 units within 22 months.
Reduced ageing/cancellations by 10% by improving booking hygiene, finance coordination and delivery planning.
Generated approx. 200 qualified leads/month via high-ROI BTL activities (roadshows, corporate camps, activations).
Reduced cost per lead by 12% by shifting spend toward top-performing channels and improving lead quality filters.
Built a corporate/fleet book of 25K accounts, contributing 50 units annually and diversifying sales mix.
Increased finance penetration to 50% and insurance attachment to 45%, boosting per-car profitability.