General Manager Shopping Mall
Lulu Group International
Total years of experience :24 years, 11 Months
Extensive experience in a variety of general management positions across Multi-National Corporations focused on driving revenue, profit, and business expansion. Expert at overseeing the comprehensive operations of Shopping Malls, including acquisition, fit-outs, and leasing, ensuring smooth operations and customer service. Ability to organize and manage large-scale events during festivals and holidays to enhance footfall and brand awareness. Dedicated to ambiance, cleanliness, and regular infrastructure upgrades to enhance visitor experiences at Mall facilities. Expertise in managing leases, overseeing tenant integration, and developing tenants within mall environments. Demonstrated leadership in problem-solving and decision-making, resulting in high customer satisfaction and operational efficiency, along with encouraging employee and tenant growth.
Establishing Safeer Mall | Ras Al Khaimah and managing overall operations of 2 Shopping Malls independently involving Century Mall | Al Mamzar | Dubai and then Safeer Mall | Sharjah. Managing project stage besides operations, high end tenancy coordination with the appointed tenant coordination, base contracting and consulting firms for fit out of stores as per the set design criteria.
Achieving a substantial reduction in operational cost through detailed analysis of the daily functions as well as appropriate deployment of contracting companies, suppliers | vendors as well as making strategic moves.
Working along with the sales of FSE’s | Field Sales Executives and SSA’s | Showroom Sales Associates.
Conducting sales training campaigns and programs for the newcomers.
Managing planning and implementation of the advertisement and media budgets.
Operating as a complete in-charge of the Showroom management, administration and logistics.
Achieving pre-settled yearly sales targets and receiving company sponsored; packaged Foreign Tour to visit Malaysia and Singapore with multi-entry visas for outstanding output and performance.
Conducting road shows and loan festivals while working with various associate banks to facilitate the buyers as per their needs and requirements.
Developing agencies in entire North Zone in India for marketing and sale of products through the channel of Insurance Care Consultants.
Organizing road shows, campaigns, corporate level meetings with various business sectors for getting business.
Managing the entire North belt in India.
Planning and coordinating affective administrative procedures, systems and devising ways to streamline various processes.
Assessing staff performances and providing coaching and guidance to ensure maximum work efficiency | output.
Supervising the day-to-day operations of the administrative department and staff members.
Hiring, training, and evaluating employees and taking corrective actions, as and when required necessary.
Imparting trainings to the SSA’s | Showroom Sales Associates and FSE’s | Field Sales Executives to achieve their targets individually as well as for the team.
Leading the teams of 18 - 22 FSE’s, Senior FSE’s, Managers and other staffs.
Achieving pre-settled yearly sales targets and receiving company sponsored; packaged Foreign Tour to visit Bangkok | Kingdom of Thailand and Bali | Republic of Indonesia.
Receiving 4 promotions, awards and various tours for outstanding output and performance.
Products Handled: MV - Maruti Vehicles | MI - Maruti Insurance | MEW - Maruti Extended Warranty | MGA - Maruti Genuine Accessories | MWS - Maruti Workshops | MASS - Maruti Authorized Service Stations.
Master OF Business Administration (M.B.A), International Marketing, Symbiosis, Pune, India.
Masters In Computer Application, Information Technology & Computer Applications, National Institute Of Information & Technology NIIT, Jammu, India.
Bachelor's Degree In Science, Magadh University, Physics Hons., Patna, India.
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