Hassan Alwan

Work Experience

Total years of experience :17 years, 0 Months

Director of Client Services at M Technology Solutions

United States
My current job since October 2012

 Drive business process change initiatives with holistic system thinking -the ‘big picture perspective’
 Lead teams to research and develop solutions
 Lead project teams on projects
 Guide management and employees through business process improvements in diverse areas such as technology improvements
 Identify software/system needs
 Perform project health checks
 Manage clients’ activities and relationships
 Negotiate contracts and prepare proposals
 Implement, manage and support an IVR solution that ties into pharmaceutical software DB to automate the process of refilling prescriptions
 Direct and oversee outsourced employees
 Participate in application analysis and design sessions with the application team
 Provide input to help analyze, design, develop, implement, modify, plan, estimate, test and evaluate systems

Director of Professional Services at Calyx

United States
August 2007 to October 2012

 Direct team by setting priorities, coordinating and reporting group activities and performance
 Prepare and maintain project plans and associated documentation; prepare status reports and other management metrics as needed
 Provide superior managerial capabilities including extensive training, coaching and support so team members have the proper skills and knowledge to excel in their role
 Design, implement, monitor, and improve the performance of Citrix PS and Xennapp servers on multiple farms
 Perform system administrator functions including installation of Hyper-V and VM’s, networking, enterprise backups and application support
 Lead our research and development team into packaging a cloud based unified communication solution that will help our existing and new clients upgrade to the latest technology without the high investment in hardware and licensing
 Managed the implementation of an electronic medical record (iMedicWare) for one of our sizable clients
 Managed the implementation of an operational reporting framework (ConnectWise) that will provide regular metrics and statistics about our business and IT environment, analyzing trends in security events, activities, to better understand risks, insufficiencies in our solutions
 Contributed to the implementation of Microsoft Dynamics GP by allocating resources and building the infrastructure that the application will reside on
 Managed over two hundred client networks with equipment ranging from Netopia to cisco, sonicwall and numerous other routers and switches

Infrastructure Engineer Intern at AmTrust Bank

United States
May 2007 to August 2007

 Provided helpdesk support
 Managed change and support for Windows XP
 Responded to clients via phone or remote console
 Managed Windows server environment
 Installed, maintained, and repaired hardware/software, peripherals and networks

Education

Bachelor's degree, Information Technology

at Cleveland State University
May 2008

Cleveland State dean’s list: fall 2004, spring 2005, fall 2005, spring 2008 Cleveland State intermural soccer champion: spring 2006, fall 2007 GPA 3.6