Total Years of Experience: 6 Years, 7 Months
January 2022
To Present
Customer Service Agent
at M. H. Alshaya Company
Location :
Kuwait - Al Kuwait
July 2018
To December 2021
Sr. Customer Service and Complain Team Agent
at ETC Resturants
Location :
Kuwait - Al Kuwait
recieving and sending orders online and through phone
answering customers calls and providing neccessary information
taking complains from customers through phone and online and solving them
Identifying customers’ needs, clarify information, research every issue and providing solutions
answering customers calls and providing neccessary information
taking complains from customers through phone and online and solving them
Identifying customers’ needs, clarify information, research every issue and providing solutions
July 2017
To May 2018
Customer Service Agent
at fixer kw
Location :
Kuwait - Hawali
handling phone calls and social media accounts and keep accounts updated
taking and solving customers complaints
recieving orders and adding them in the system
taking and solving customers complaints
recieving orders and adding them in the system
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