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Hadeer Marzouk, Senior HR Manager

Hadeer Marzouk

Senior HR Manager·Northbay solutions

Canada

Master's degree, HR Management and International Development

Work experience

Total years of experience: 14 years, 3 months

Senior HR Manager

May 2021 - Present

Northbay solutions

Halifax, Canada

May 2021 - Present

NorthBay Solutions is an AWS premiere partner.

• Design and implement company policies that promote a healthy work environment
• Ensure legal compliance internationally and locally in 6 different provinces
• Develop compensation and benefits plans0
• Lead the performance management process
• Supervise the relocation and immigrations of foreign workers
• Manage learning and development programs

Company industry:
Software Development
Job role:
Human Resources and Recruitment

HR Consultant/Director

February 2020 - December 2022

Hearing and Speech Nova Scotia

Halifax, Canada

February 2020 - December 2022

Company industry:
Medical & Healthcare Equipment
Job role:
Human Resources and Recruitment

Organizational Development Consultant

November 2017 - December 2018

eSpace for Software Developmen

November 2017 - December 2018

Designed the Training and Development tracks for all software professional roles including
the leadership skills track to support the organizational change and succession plan.
• Reduced employee turnover by 75% by implementing different training initiatives.
• Restructured the compensation and benefits to match local market trends.
• Acted as a change management specialist during the implementation of “Agile
Methodologies” throughout the company.
• Revamped organizational architecture and roles by applying agile methodologies to the
People and Culture management by restructuring new hierarchy, roles, performance
management and training systems that support team cross-functionality and empowerment.

Job role:
Human Resources and Recruitment

Professional Development Consultant

May 2016 - December 2016

ICEAP

May 2016 - December 2016

Direct all aspects of professional and teaching process enhancement for eight English
language instructors to improve the quality of learning outcomes through creative language
training techniques and advanced student-centered tactics.
• Enhance overall organizational effectiveness through continuous process development by
facilitating creative problem solving focus.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Senior HR Officer

January 2012 - May 2015

Qatar District Cooling Company

Qatar

January 2012 - May 2015

all aspects of strategic human resources development, reporting to Human Resources
Vice President at one of Qatar's leading provider of district cooling services.
• Designed development, succession, and career path plans.
• Coordinated and managed internship programs.
• Lead Leadership development and coaching activities of executive managers.
• Designed and implemented change management and employee effectiveness projects.

Company industry:
Utilities
Job role:
Human Resources and Recruitment

Learning and Development Manager

June 2009 - April 2012

Al Safwa Cargo & Expor

June 2009 - April 2012

Directed all aspects of strategic planning, budget management, and recruitment for the
Training Department in accordance with specific business goals and TNA.
• Improved client satisfaction rating by 40% through management of change and organizational
development initiatives, and execution of learning interventions.
• Maximized the effectiveness of existing staff members through intensive wide-range training
program, which saved the company from the need of hiring additional employees.
• Improved the efficiency rating of staff by 35% through additional training in Microsoft
Applications.

Job role:
Human Resources and Recruitment

Facilitator

January 2011 - October 2011

January 2011 - October 2011

Delivered 2 months long training programs to 3 batches of 20-25 new hires in areas such as
Customer Service skills, customer satisfaction, phone etiquette, delivering bad news in a good
way, dealing with irate customers, service delivery standards, overcoming objections, probing
questions and U.S cultural training.
• Successfully designed, selected, and delivered cost effective in-house training programs
focusing on leadership development, human resources, computer, communication and soft-
skills, customer service, performance management, administrative and business etiquette, and
negotiation skills which were delivered to the management team.

Job role:
Teaching and Academics

Education

The University Of Manchester

November 2015

November 2015

Master's degree, HR Management and International Development

Great Britain (UK)

GPA (rating): Good

GPA (rating): Good

University of Alexandria

September 2007

September 2007

Bachelor's degree, Law

Egypt

Skills

Human Resources
Expert
Human Resources
Expert
Learning Strategies
Expert
Learning Strategies
Expert
Change Management
Expert
Change Management
Expert
Talent Management
Expert
Talent Management
Expert
Development Programs
Expert
Development Programs
Expert
CHANGE MANAGEMENT
Expert
CHANGE MANAGEMENT
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
AGILE
Expert
AGILE
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
COACHING
Expert
COACHING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
LEADERSHIP TRAINING
Expert
LEADERSHIP TRAINING
Expert
MARKETING
Expert
MARKETING
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
PERFORMANCE MANAGEMENT
Expert
PERFORMANCE MANAGEMENT
Expert
Change Management
Expert
Change Management
Expert
Learning Strategies
Expert
Learning Strategies
Expert
Development Programs
Expert
Development Programs
Expert
Talent Management
Expert
Talent Management
Expert
Human Resources
Expert
Human Resources
Expert

Languages

English

Expert

Arabic

Native Speaker

French

Intermediate

Memberships

CPHR-NS

Member

March 2019

NSCDA

Board Member

July 2022

DANS

VP Board of Directors

September 2024

Training and Certifications

Certifications
SHRM: Senior Certified Professional (SHRM-SCP)
Jun 2024
Regulated Canadian Immigration Consultant
CPHR
Apr 2019

Recommendations

Jan 2014

Shop Manager " Punt Roma"Colleague

Hadear certainly adds value to any conversation or meeting she takes part in. Not only does she take initiative, but also goes out of her way to help others around her, she is the woman with the ideas and the plans I would definitely recommend her for any organization looking to improve its internal training and development program