Hadi Zayyan

• Generated up to AED 50, 000 in single-day revenue through direct ticket sales, premium
upgrades, fast-track conversions, and VIP experience upsells.
• Managed customer interactions with 15, 000-16, 000 daily visitors, delivering world-class service
to guests from 100+ countries.
• Consistently achieved monthly sales KPIs by identifying upsell opportunities and tailoring
pitches to diverse international clientele.
• Resolved complex guest complaints and escalations on the spot, maintaining Emaars premium
brand standards under high footfall pressure.
• Represented Burj Khalifa as a brand ambassador, creating memorable experiences that drove
repeat visits and positive reviews.
• Assisted in day-to-day facilities and asset management — coordinating with suppliers,
scheduling maintenance, following up on operational issues, and ensuring all guest-facing
assets were consistently in optimal condition.

• Drove consistent monthly KPI achievement through personalised selling techniques and deep
product knowledge across entertainment offerings.
• Managed POS transactions with 100% accuracy including multi-currency cash and digital
payments in high-traffic retail settings.
• Handled customer complaints and service escalations, turning dissatisfied customers into
brand advocates through empathy and swift resolution.
• Supported team operations across peak periods including school holidays and UAE public
events with high visitor volumes.

• Delivered high-level stakeholder relations for global delegates, policymakers, and speakers at
the worlds largest annual climate summit.
• Coordinated onboarding, registrations, logistics, and access control for thousands of
international attendees, ensuring flawless event execution.
• Managed real-time escalations and sensitive stakeholder requests, demonstrating composure
and professionalism on a global stage.