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Hadil Aya, CRM assistant

Hadil Aya

CRM assistant·Technest Support Center

United Arab Emirates

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 5 years, 4 months

CRM assistant

December 2025 - Present

Technest Support Center

Dubai, United Arab Emirates

December 2025 - Present

• Managed and maintained customer records, ensuring data accuracy and completeness within the CRM system.
• Tracked customer interactions, inquiries, and follow-ups to support effective customer relationship management.
• Generated reports and analyzed customer data to identify trends and support business decisions.
• Assisted in customer retention initiatives by monitoring customer feedback and engagement.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Receptionist

July 2025 - December 2025

Propweb Real estate Company

Dubai, United Arab Emirates

July 2025 - December 2025

• Welcomed clients professionally, managed front desk activities, and provided information about real estate services.
• Managed phone calls, emails, and client information while maintaining organized administrative records.
• Supported real estate agents by coordinating meetings and ensuring smooth client communication.
• Updated customer details, followed up on requests, and maintained a professional office environment.
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Receptionist

February 2024 - July 2025

Altira Aura Real estate Company

Dubai, United Arab Emirates

February 2024 - July 2025

• Welcomed clients professionally, managed daily reception activities, and handled inquiries regarding real estate services.
• Managed phone calls, emails, and client records while maintaining accurate administrative documentation.
• Coordinated with real estate agents to ensure smooth communication and efficient client support.
• Scheduled meetings, followed up on customer requests, and maintained a professional office environment.
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Receptionist

October 2022 - January 2024

Al Mansour Palace Hotel

Mostaganem, Algeria

October 2022 - January 2024

• Welcomed guests professionally, managed check-in and check-out procedures, and ensured smooth front desk operations.
• Handled guest reservations, inquiries, and service requests while providing accurate information about hotel facilities.
• Maintained guest records, processed payments, and updated booking details using hotel management systems.
• Managed customer complaints calmly and coordinated with departments to resolve guest concerns efficiently.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

barista and waitress

February 2021 - September 2022

Maison Bouda Coffee Shop

Mostaganem, Algeria

February 2021 - September 2022

Served approximately 25-30 guest orders per shift and delivered food and drinks to multiple tables.

Prepared 20-25 beverages per shift while maintaining equipment and restocking supplies as needed.

Cleaned service areas, updated trays, and kept customer spaces ready throughout each shift.

Coordinated with kitchen staff and service team to ensure correct orders and smooth delivery timing.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Oran University Of Science And Technology - Mohamed Boudiaf

July 2024

July 2024

Bachelor's degree, Mechanical Engineering

Algeria

View attachment

Mohamed Boudiaf University ofScience and Technology

January 2023

January 2023

Bachelor's degree, Mechanical Construction

Algeria

Mohamed Boudiaf University of Science and Technology

January 2023

January 2023

Bachelor's degree, Mechanical Construction

Algeria

National School of Polytechnics

January 2020

January 2020

Bachelor's degree, Preparatory Engineering Studies

Algeria

National School of Polytechnics–Oran

January 2020

January 2020

High school or equivalent, Mechanical Engineering

Algeria

Idriss Al-Snousi

July 2018

July 2018

High school or equivalent, Mathematics

Algeria

Idriss Al-Sanousi Secondary School

January 2018

January 2018

High school or equivalent, Mathematics

Algeria

Skills

Hospitality
Expert
Hospitality
Expert
Teamwork
Expert
Teamwork
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Communication Skills
Expert
Communication Skills
Expert
Customer Service
Expert
Customer Service
Expert
Front Office
Intermediate
Front Office
Intermediate
Administration
Intermediate
Administration
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Secretarial
Intermediate
Secretarial
Intermediate
Cashiering
Intermediate
Cashiering
Intermediate
Product and service knowledge
Expert
Product and service knowledge
Expert
Communication skills
Expert
Communication skills
Expert
Problem-solving
Expert
Problem-solving
Expert
Patience and empathy
Expert
Patience and empathy
Expert
Active listening
Expert
Active listening
Expert
Multitasking
Expert
Multitasking
Expert
Telephone etiquette
Expert
Telephone etiquette
Expert
Attention to detail
Expert
Attention to detail
Expert
Adaptability and flexibility
Expert
Adaptability and flexibility
Expert
Time management
Expert
Time management
Expert
Professionalism
Expert
Professionalism
Expert
Customer Service
Expert
Customer Service
Expert
Teamwork
Expert
Teamwork
Expert
Hospitality
Expert
Hospitality
Expert
Sales
Expert
Sales
Expert
Cashier
Intermediate
Cashier
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
CRM software
Expert
CRM software
Expert
Customer Support
Expert
Customer Support
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CONSTRUCTIVE FEEDBACK
Intermediate
CONSTRUCTIVE FEEDBACK
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
MATHEMATICAL ANALYSIS
Intermediate
MATHEMATICAL ANALYSIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Computer Skills
Intermediate
Computer Skills
Intermediate

Languages

English

Expert

Arabic

Native Speaker

French

Intermediate

Hobbies and interests

Traveling & Exploring Cultures