Front Desk Receptionist
Tawazun Holding in Al Mamoura Building Office
Total years of experience :10 years, 9 Months
Welcoming & greeting guests & clients in a professional way. Managing meeting rooms bookings for Tawazun staff & clients. Directing Clients by maintaining Tawazun staff and department directories. Login and register all Tawazun visitors & clients on the iVisitor system and issue electronic gate passes. Prepare a monthly report addressing all the reception area registrations, bookings and issues. Sorting and distributing posts. Working alongside the Helpdesk to support Tawazun Staff with IT related issues and requests. Maintain tidy, safe and clean reception area.
Organizing & arranging meetings for SEHA executives & clients.
Preparing letters, correspondences and official Memos.
Document management & archiving.
Preparing monthly budgeting report for the management.
Follow up on team initiatives conducted by the management.
Coordinating and implementing office procedures
Preparing letters, correspondences and official Memos.
Document management & archiving.
Taking minutes of meetings.
Follow up on team initiatives conducted by the management.
Coordinating and implementing office procedures
To provide high quality customer service, actively cross-selling and executing customer requests over the phone.
To escalate through the correct channel complaints/issues which are unable to resolve.
Identify potential customer opportunities to deepen customer relationships.
To update clients on latest products, bank policies and procedures.
Maintaining client satisfaction for product presentation and information in availing bank facilities.