• Receptionist and HR assistant
British International School
Total years of experience :11 years, 11 Months
Principal secretary
▪ Monitor and process personnel time records including leave requests and reports. Compile information and submit to central office according to established deadlines.
▪ Maintain a daily teacher attendance log and records for substitute teachers
▪ Schedule meetings and appointments and maintain calendar for principal.
▪ Assist students, teachers, and parents as needed. 8. Receive incoming calls, take reliable messages, and route to appropriate staff
▪ Translate documents, circulars to parents, and MOE documents.
• Assist HR in handling and store data, arranging files, calling applicants and set appointment store employee data, Performing payroll/benefit-related reconciliations
• Handling reception
▪ Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school
▪ Greets all incoming students, families and guests respectfully and professionally
▪ Develops a positive, welcoming and caring climate in the Front Office...
▪ Assists students and others with routine problems and will refer non-routine items to a supervisor.
▪ Works with courtesy, tact, and diplomacy in dealing with others, and the ability to work cooperatively as part of a team.
▪ May be assigned to work in Guidance, Student Services, Curriculum, or the general office.
• Processing incoming mail
• Maintaining computer system by updating and entering data
• Setting appointments and arranging meetings
• Store data in criminal system
• Handle releases and request in public precaution
• Receiving and screening phone calls and redirecting them when appropriate
• Handle Mails and contact with customer By phone or mail .
• Greet and receive visitor.
• Helps prepare office budget.
• Direct the general public to the appropriate staff member.
• Maintain hard copy and electronic filing system
• answering telephone calls and maintaining diaries
• arranging appointments and taking messages and filing and managing databases
• typing and word processing
• Organising and servicing meetings (producing agendas and taking minutes)
• recruiting, training and supervising junior staff
• handling correspondence
• implementing new procedures and administrative systems
• coordinating mail-shots and similar publicity tasks
• answering telephone calls and maintaining diaries
• arranging appointments and taking messages and filing and managing databases
• typing and word processing
• Organising and servicing meetings (producing agendas and taking minutes)
• recruiting, training and supervising junior staff
• handling correspondence
• implementing new procedures and administrative systems
• coordinating mail-shots and similar publicity tasks
• Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school
• Greets all incoming students, families and guests respectfully and professionally
• Develops a positive, welcoming and caring climate in the Front Office..
• Assists students and others with routine problems and will refer non-routine items to a supervisor.
• Works with courtesy, tact, and diplomacy in dealing with others, and the ability to work cooperatively as part of a team.
• May be assigned to work in Guidance, Student Services, Curriculum, or the general office.
• Able to communicate effectively, orally and in writing.
Confer with customers by telephone or in person in order to provide information about our services, or to obtain details of complaints.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
